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- Tasks: Engage with the community while enforcing parking rules and ensuring compliance.
- Company: Join a dynamic team working on the Sizewell Project with a focus on community engagement.
- Benefits: Enjoy a pension scheme, employee discounts, free local travel, and life cover.
- Other info: Flexible hours and opportunities for training in safety and conflict management.
- Why this job: Make a positive impact in your community while developing valuable customer service skills.
- Qualifications: Customer service experience and a valid driving licence are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park and Ride sites (Darsham, Wickham Market), as well as within designated local community locations. The role requires a proactive, customer‑focused approach, engaging positively with local residents, businesses, and community stakeholders to address parking concerns, support compliance, and minimise disruption. Through professional conduct and effective communication, you will ensure that SPS and SZC are represented in a positive, responsible, and community‑minded manner at all times.
Summary of benefits:
- Pension - 5% contributory pension matched by us
- Employee Rewards scheme (retailer discounts)
- Free local bus travel & significantly reduced rail travel for you & family members
- Employee Life Cover
- 24/7 Employee Assistance Programme
Summary of role & main responsibilities:
- Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager
- Champion behavioural safety, challenging at-risk behaviours and promoting positive safety conversations
- Monitor vehicle compliance with car park rules, permits, and parking guidelines
- Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues
- Carry out vehicle counts and daily patrols
- Complete incident reporting and follow correct procedures accurately and on time
- Build positive relationships with local residents and community stakeholders
- Deliver outstanding customer service and act as a professional point of contact for colleagues and customers
- Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team
Skills & experience:
- Essential: Customer Service background
- A flexible approach to working hours as we are a 24/7 business
- Ability to use IT such as laptop/phone/MS office
- Desirable: Parking experience, Conflict Management
Qualifications & knowledge:
- Essential: Driving Licence
- Desirable:
- IOSH Working Safely
- Banks Person Trained (we can provide training)
- PCV licence holder
- Influencer Training
- First Aid
- CITB or CCNSG
- L3 Health & Safety Supervisor
- Knowledge of the transport sector
Please note - All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) and obtain a DBS certificate. This standard is designed to provide a level of assurance as to the honesty, integrity and values of individuals who are required to work at a Nuclear Licenced Site, or who may have access to sensitive nuclear information.
Parking Enforcement - Sizewell Project in Suffolk employer: Somerset Passenger Solutions
Contact Detail:
Somerset Passenger Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Enforcement - Sizewell Project in Suffolk
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on SPS and SZC. Understanding their values and how they engage with the community will help you tailor your responses and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging positively with residents and stakeholders, think of examples from your past experiences where you’ve handled difficult situations or provided outstanding service.
✨Tip Number 3
Be proactive during the interview! Ask questions about how they handle parking concerns and community engagement. This shows your interest in the role and helps you stand out as someone who’s genuinely invested in making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to the Sizewell Project.
We think you need these skills to ace Parking Enforcement - Sizewell Project in Suffolk
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about engaging with the community, make sure to highlight your customer service experience. We want to see how you've positively interacted with people in the past, so share specific examples that showcase your interpersonal skills.
Be Proactive and Positive: The job requires a proactive approach, so let us know how you tackle challenges head-on. Use your application to demonstrate your ability to engage positively with local residents and businesses, showing that you're ready to represent us in a responsible manner.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specifics of the Parking Enforcement role. Mention relevant experiences and skills that align with the job description, making it clear why you’re the perfect fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Somerset Passenger Solutions
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've successfully resolved issues or engaged positively with customers. This role is all about building relationships, so showing that you can connect with people is key!
✨Understand the Role and Responsibilities
Familiarise yourself with the job description and responsibilities. Be prepared to discuss how your skills align with tasks like monitoring vehicle compliance and conducting patrols. Showing that you understand what the job entails will impress the interviewers.
✨Demonstrate Proactive Problem-Solving
Think of scenarios where you've had to address parking concerns or similar issues. Be ready to explain how you approached these situations proactively and what the outcomes were. This shows that you can handle challenges effectively and are committed to minimising disruption.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication with local residents and stakeholders, practice articulating your thoughts clearly. During the interview, be confident in your responses and ensure you convey your ideas in a straightforward manner. Good communication is essential for success in this position!