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For Companies At a Glance
- Tasks: Welcome patients and manage appointments while providing excellent customer service.
- Company: Join a supportive team at Yeovil Dental Access Centre, making a difference in healthcare.
- Benefits: Flexible working, NHS pension, generous leave, and career development opportunities.
- Why this job: Be the first point of contact and help those in need access dental care.
- Qualifications: Friendly, organised, and professional with strong communication skills.
- Other info: Enjoy NHS perks and a dynamic work environment focused on patient care.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are seeking a friendly, organised and professional Receptionist/Administrator to join our Primary Care Dental Service at Yeovil Dental Access Centre. This service provides high-quality oral healthcare to children and adults with complex medical or dental needs, or those with additional needs who may find it difficult to access NHS general dentistry. As the first point of contact for patients, families, carers and visitors, you will play a key role in ensuring excellent customer service and a smooth patient journey. This is an exciting opportunity to join a supportive team where your contribution will make a real difference to the experience of our patients. This is more than a reception role – it\’s a chance to help people who struggle to access NHS dental care and make their experience a positive one!
Responsibilities
- Provide a warm and professional welcome to patients, families, carers and visitors.
- Manage the reception area and waiting room, supporting an efficient flow of clinics.
- Handle telephone and face-to-face enquiries with professionalism and sensitivity.
- Book and manage patient appointments, including reminders and cancellations.
- Support patients and carers with completing paperwork, updating medical histories and understanding NHS dental charges.
- Collect and record patient payments in line with NHS Business Services Authority guidelines.
- Maintain accurate patient records and ensure information governance standards are met.
- Provide administrative support to the dental team, including handling mail, preparing notes for clinics and maintaining filing systems.
- Liaise with external partners including dental laboratories, GP practices, and community services.
- Recognise medical emergencies, summon assistance and support the dental team when needed.
Benefits
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
- Blue Light Card and NHS-specific perks to support you both inside and outside of work
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Receptionist/Administrator employer: Somerset NHS Foundation Trust
Contact Detail:
Somerset NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Make sure to research the Yeovil Dental Access Centre before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in making a difference for patients.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll be the first point of contact for patients. Role-play with a friend to handle different scenarios, like dealing with sensitive enquiries or managing busy times at the reception.
✨Tip Number 3
Dress the part! First impressions matter, so wear something professional yet comfortable. You want to look approachable while also reflecting the high standards of the dental service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Receptionist/Administrator role. Highlight your relevant experience in customer service and administration, especially any work with vulnerable groups or in healthcare settings.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Somerset NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator in a dental setting. Familiarise yourself with the specific tasks mentioned in the job description, like managing patient appointments and handling enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service skills. Prepare examples from your past experiences where you've provided excellent service or handled difficult situations with sensitivity. This will show that you can create a warm and professional atmosphere for patients and their families.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills and ability to manage multiple tasks. Think about how you would handle a busy reception area or a medical emergency. Practising these scenarios will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team and the work environment. Inquire about how they support staff development or how they ensure a smooth patient journey. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
