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- Tasks: Provide expert IT support in a dynamic healthcare environment, ensuring systems are operational and secure.
- Company: Join the NHS at Somerset Foundation Trust, making a difference in patient care.
- Benefits: Enjoy flexible working, generous leave, and a fantastic pension scheme.
- Why this job: Be part of a team that impacts lives while enjoying the beauty of Somerset.
- Qualifications: IT support experience and a passion for technology.
- Other info: Experience career growth in a supportive environment with stunning countryside and city access.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to play a crucial role in delivering high-quality digital services within a dynamic healthcare environment? We currently have vacancies for IT Support Technician positions at Somerset NHS Foundation Trust located both west at Musgrove Park Hospital in Taunton and east at Yeovil District Hospital. As an IT Support Technician, you will be an integral part of our team, providing expert onsite support across acute, community, and mental health settings. You will ensure our hardware and software systems are fully operational, well-maintained, and secure – making a real difference in patient care.
Responsibilities
- Efficiently manage and resolve IT support calls, ensuring swift, effective solutions.
- Handle installations, configurations, relocations, and decommissioning of IT hardware and software.
- Troubleshoot issues, track support calls, and promote best practices in technology use and information governance.
- Work closely within defined policies and procedures to uphold the highest standards.
- Travel to other NHS sites within Somerset and participate in an out-of-hours on-call rota.
Benefits
- As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market-leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
- NHS Pension Scheme
- Lifetime pension fully guaranteed by government
- Generous 23.7% employer contributions
- Flexible retirement options
- Ill health and death benefits
- Lump sum retirement options
- 27 days plus bank holidays on starting with the NHS
- 29 days plus bank holidays after 5 years' service
- 33 days plus bank holidays after 10 years' service
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London. There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside, and the cosmopolitan – there is truly something for everyone!
IT Support Technician employer: Somerset NHS Foundation Trust
Contact Detail:
Somerset NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Somerset NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our problem-solving skills and how we handle tricky situations in a healthcare setting.
✨Tip Number 3
Don’t forget to highlight your passion for patient care during interviews. We want to show that we understand the impact of our role on patient outcomes and are committed to making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience and skills that match the job description, like troubleshooting and managing IT support calls. We want to see how you can make a difference in patient care!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in healthcare IT and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved IT issues in the past. We’re looking for someone who can think on their feet and provide effective solutions quickly, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates about your application status!
How to prepare for a job interview at Somerset NHS Foundation Trust
✨Know Your Tech Inside Out
Make sure you’re familiar with the hardware and software systems commonly used in healthcare settings. Brush up on troubleshooting techniques and be ready to discuss how you’ve resolved IT issues in the past. This will show your potential employer that you’re not just a tech whiz, but also someone who understands the unique challenges of the healthcare environment.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've efficiently managed and resolved IT support calls. Think about times when you had to think on your feet or work under pressure. Highlighting these experiences will showcase your ability to provide swift, effective solutions, which is crucial for the role.
✨Familiarise Yourself with NHS Policies
Since you'll be working within defined policies and procedures, it’s essential to understand the basics of NHS governance and best practices in technology use. Research the Somerset NHS Foundation Trust and be ready to discuss how you can uphold their standards while providing excellent support.
✨Show Enthusiasm for Patient Care
Remember, your role as an IT Support Technician directly impacts patient care. Be prepared to express your passion for making a difference in this area. Discuss how you see technology enhancing patient experiences and outcomes, and why you want to be part of a team that prioritises high-quality digital services.