Hotel Services Supervisor

Job summary
The Hotel Services Supervisor is a pivotal role. The purpose of which is to oversee our small team of Ward Assistants that ensure the care environment is kept clean and in a good state of repair, and our Chefs to ensure a quality, well presented diet for our patients and service users.
To also work with our ward based team to ensure the nutritional needs of our patients are met to optimise their recovery.
To work with the Ward Manager to ensure that the Hotel Services Team are supported and kept up to date with training and development.
To oversee and develop highest quality service that supports the development of new business.
Main duties of the job
Promote a team ethos of providing the highest quality of customer service.
The postholder is required to have excellent interpersonal skill with senior members of staff, patients and members of the public.
Build good working relationship with hotel services team and the ward staff.
Assist the ward manager/nurse in charge in all aspects of hotel services and customer care.
To communicate effectively across a wide range of patients receiving both NHS and private care, including patients attending private patient clinics and research Clinics.
Ability to be calm and sensitive to the needs of patients and relatives and colleagues.
Ability to solve problems.
Must be practical and able to prioritise workload.
Awareness of customer care and quality related issues working in an area that provides care and services for both NHS and private healthcare patients.
Proactive in utilising different styles and methods of communication to respond to differing needs.
Communicate any health and safety issues within the ward environment to the nurse in charge.
Report faults to estates.
Prompt response to, and prioritisation of, email communication.
Ensure deadlines set by the ward manager are met.
Report equipment problems, including, IT to the relevant departments as instructed.
Assist to train other staff within your team. Support temporary staff, ensuring they are oriented to the ward at the start of the shift.
Ability to accommodate change in a rapidly changing environment.
About us
At Somerset NHS Foundation Trust, we\’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you\’ll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away – and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it\’s a great place to build both your career and your future.
Somerset truly has it all – the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
The Hotel Services Supervisor role is to support and work alongside the Hotel Services team, to provide a well managed environment. Delivering the highest standards of cleanliness to meet and exceed the trusts targets.
To support and facilitate the ward Chefs to deliver a well presented and well balanced diet, with consideration for patients and service users with a range of food intolerances and allergies.
To support, train and develop all the members of the hotel services team under the supervision of the Ward Manager.
To work in conjunction with and alongside the ward receptionist to ensure the correct and timely ordering of stock, equipment and sundries required in the day to day running of Parkside Ward.
Job description
Job responsibilities
The Hotel Services Supervisor role is to support and work alongside the Hotel Services team, to provide a well managed environment. Delivering the highest standards of cleanliness to meet and exceed the trusts targets.
To support and facilitate the ward Chefs to deliver a well presented and well balanced diet, with consideration for patients and service users with a range of food intolerances and allergies.
To support, train and develop all the members of the hotel services team under the supervision of the Ward Manager.
To work in conjunction with and alongside the ward receptionist to ensure the correct and timely ordering of stock, equipment and sundries required in the day to day running of Parkside Ward.
Person Specification
Qualifications
Essential

• A good standard of secondary education.
• Able to demonstrate a good standard of English language.

Desirable

• Level 2 Food Safety or be willing to undertake training.

Experience
Essential

• Experience working in a hospital environment.

Desirable

• Experience of Working in a Private Patient environment.

Additional Criteria
Essential

• Able to organise own and team workload.

Desirable

• An understanding of Private Patient care.

Person Specification
Qualifications
Essential

• A good standard of secondary education.
• Able to demonstrate a good standard of English language.

Desirable

• Level 2 Food Safety or be willing to undertake training.

Experience
Essential

• Experience working in a hospital environment.

Desirable

• Experience of Working in a Private Patient environment.

Additional Criteria
Essential

• Able to organise own and team workload.

Desirable

• An understanding of Private Patient care.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Somerset NHS Foundation Trust
Address
Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA
Employer\’s website