Relief Catering Supervisor

Company Description

South West Larder: Togetherness, Nurture, Pride, Planet

Full Time: 39 hours per week

Salary: £21.66 per hour

Location: Bridgwater and Avonmouth

Job Overview

Want to work for a company where Togetherness, Nurture, Pride and Planet are at the heart of everything they do? Then look no further, Somerset Larder produces fresh food and meals to go using locally sourced ingredients from all over the west country. Our philosophy is to nourish the community with amazing produce, to employ local people and to train apprentices for future careers in the catering and hospitality sector. This is a multi-location role; successful candidates must be willing to travel and have a flexible approach to working hours.

Values

• Togetherness - Be a tractor not a trailer.
• Nurture - You grow, I grow, we grow.
• Pride - We can and we will.
• Planet - We're part of a bigger picture.

Key Areas of Responsibility

• Team Leadership/Supervision
• To set to work all General Assistants across the Unit/location at the start and during their shift.
• To ensure all staff are trained and competent, both with on-the-job training, task books and formal training.
• To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc).
• To brief and communicate key messages, ensuring full understanding and competence.
• To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards.
• To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance.
• To conduct 121s and regular reviews, and seek/give updates/clarity to Managers.
• To support team members with customer service skills and knowledge.
• To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits.
• To monitor, supervise and close work conducted by Tier 2 contractors within catering operations, i.e. maintenance, EPOS, etc (Aspens etc).
• Operations
• To carry out a range of catering activities under the direction of Managers, including but not limited to serveries, retail shops and coffee outlets.
• To ensure all food service provision is carried out in accordance with all aspects of the Somerset Larder Food Safety & Quality Management System and any relevant legal requirements.
• To oversee and contribute to the Bar area, inc stocktaking, service, cellar functions and legal requirements.
• To have a basic understanding of Retail, GP and associated costs.
• To ensure all food is delivered on time to the required quality standards.
• To serve food and beverage at additional functions as required by key customers.
• To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule.
• To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints.
• To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.
• To be involved in the development and implementation of new products, packaging, methods and equipment as required by Somerset Larder.
• To ensure all quality records are completed accurately and on time.
• To carry out specific food service tasks as required.
• To carry out projects or other tasks as requested by management.
• Health, Safety, Environmental and Service
• To ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers.
• To organise the ordering of all raw materials, packaging, consumables and cleaning chemicals as and when required.
• To advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns.
• Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action.
• Work with managers to complete a trend analysis of customer complaints.
• To drive and support Zero Harm Culture.

Ideal Candidate Characteristics

• Togetherness: Ability to work as part of a team, A flexible approach to working hours, Be supportive of colleagues.
• Nurture: Keen to learn on the job, Hold Food Safety Level 2 (or be able to achieve on appointment).
• Pride: Be honest and trustworthy, Able to work independently, Have a can-do approach.
• Planet: Hygienic approach and manner, Committed to zero harm and sustainable practices.

Qualifications

• Food Safety 2 within 30 days of starting work.
• Food Safety 3 within 1 year of joining (Desirable).
• COSHH trained (Desirable).
• Allergens trained (Desirable).

Benefits Menu

At Somerset Larder, we believe our people are the secret ingredient to our success. Here’s a flavourful look at the benefits we’ve cooked up for our amazing team:

• Generous Time Off: Enjoy a well-balanced blend of work and personal time with our generous annual leave allowance (30 days including bank holidays).
• Pension Contributions with Extra Spice: Prepare for your future with a pension plan that goes beyond the basics - 5% from you, matched with a hearty 5% from us.
• Life Assurance: Our life assurance plan is here to provide peace of mind, so you can focus on serving up excellence.
• Cycle Scheme: Get a healthy and eco-friendly start to each day with our cycle scheme - perfect for working up an appetite!
• Comprehensive Family Leave Benefits: When life serves up big changes, we’re here to support you with a menu of family leave benefits designed so you can make memories as you care for your family.
• Free Food and Drink on Shift: Enjoy a daily free meal/drink so you can fuel up and stay energised.
• Employee Assistance Programme (EAP)/Mental Health First Aiders: Tap into our 24/7, all-year round helpline and portal Wisdom, loaded with resources on health, finances, legal advice and lifestyle tips - a full menu of support options.
• Christmas Shutdown: Relax during the festive period whilst the operation is closed between Christmas and New Year - a rarity for the Hospitality industry (option to volunteer for skeleton staffing).
• Learning, Development and Apprenticeship Opportunities: Stir up new skills with a range of development and apprenticeship opportunities to help you grow your career and cook up success in the culinary world.
• Access to Occupational Health: As a perk of being part of the HPC project, you will have access to Health Partners, the UK's leading provider of workplace health services.
• Refer a Friend Scheme: Use our employee referral programme and benefit financially by adding people from your professional network to our workforce.
• Monthly Recognition: A Toast to you: Each month, we raise a glass to our star team members who go above and beyond, as nominated by their colleagues.
• Long Service Awards: Celebrate the milestones! Receive our heartfelt gratitude and special recognition at your 5- and 10-year anniversaries.
• Annual Team Awards: Join us for our annual awards event as we honour the outstanding contributions and achievements of our team. It’s our way of saying cheers to you!

Pre‑Employment Screening

Successful applicants will be required to provide a three‑year employment history and five‑year address history to work on Hinkley Point C. They must be able to provide in‑date photographic ID and their right to work in the UK so that security clearance can be obtained as these roles are based on a nuclear regulated site.