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For Companies At a Glance
- Tasks: Manage front desk, oversee meeting rooms, and build relationships with residents.
- Company: Join the creative community at Somerset House in vibrant London.
- Benefits: Enjoy 25 days holiday, mental health support, and discounts on events and local attractions.
- Why this job: Be the friendly face of Somerset House and make a real impact in a creative environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working model and excellent career development opportunities await you.
The predicted salary is between 14000 - 16000 £ per year.
Overview
Reception Support role at Somerset House. Department: Residents Team (creative community). Location: London. Application Deadline: 24 October 2025. Compensation: £14,000 – £16,000 / year.
What we are looking for
- Front Of House: Front desk management and being an on-site point of contact for residents; meet and greet all visitors for the resident community and for Somerset House Trust staff; provide cover and support to the reception team on administrative and project tasks, taking ownership of key processes.
- Meeting Room Management: Manage and oversee meeting rooms, ensuring spaces are clean and ready for all upcoming bookings; arrange and communicate bookings to relevant internal site-based teams.
- Residents Community Management: Build relationships with residents, anticipate their needs and find ways to surprise and delight them; maintain and update resident information databases and contact details, internal processes and regularly update all operational teams; assist and provide support to the Residents team with community management and administration when required.
Responsibilities
- Support the operations of two business receptions and manage day-to-day reception duties to ensure smooth running of the building.
- Provide front-of-house ambassador duties for Somerset House and the resident community of creative businesses.
Skills, Knowledge and Expertise
Experience
- Proven success in a client-facing role providing a great customer experience.
- Experience in fast-moving environments with quick decision-making to resolve problems.
- Demonstrated experience in managing room bookings or events.
- Accurate administration, maintaining databases and records.
- Successful relationships management, building relationships and anticipating customer needs and solving problems.
- Understanding of conferencing audio-visual equipment and basic troubleshooting.
Skills
- Strong customer focus with a professional and friendly approach.
- Excellent written and verbal communication skills.
- Great planning, organisational and multitasking abilities.
- Proficient knowledge of Microsoft Word, Excel and Outlook.
- Ability to meet targets and suggest improvements to offers.
Benefits
Health and wellbeing:
- Access to external Employee Assistance Programme (CiC) for confidential advice and support, including up to 6 free counselling sessions per year where needed.
- Mental health support from in-house Mental Health First Aiders.
- Hybrid working based on 3 days in the office per week (pro rata for part-time roles).
- Contribution towards eye tests and glasses; life insurance; winter flu vaccination vouchers.
Holiday and leave:
- Enhanced annual leave – 25 days plus bank holidays (pro rata).
- Birthday leave; Celebration day for personal occasions.
- Sick leave – 20 days full pay, followed by 20 days half pay (pro rata & after 3 months service).
- Emergency dependent care – option to use 25% of paid sick leave for emergency dependent care (pro rata & after 3 months of service).
- Enhanced maternity pay.
Other benefits:
- 8% employer pension contributions (no employee contribution required) and option for salary sacrifice.
- Season ticket loan; Cycle to Work scheme.
Discounts, offers and free items:
- Tickets to Somerset House events and entrance to other London heritage sites; discounts in Somerset House cafes and restaurants; discounts with various high street retailers and restaurants; discounts to local leisure centres.
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Reception Support employer: Somerset House
Contact Detail:
Somerset House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Support
✨Tip Number 1
Get to know the company! Research Somerset House and its residents. Understanding their vibe will help you connect better during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your front-of-house skills! Role-play greeting visitors or managing bookings with a friend. This will boost your confidence and help you nail those customer service scenarios they might throw at you.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the team, plus it shows your enthusiasm for joining the Somerset House family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Reception Support
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for the Reception Support role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that align with the job description, like your customer service expertise or your knack for managing bookings. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Reception Support position. Plus, it’s super easy!
How to prepare for a job interview at Somerset House
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Reception Support role. Familiarise yourself with the responsibilities like front desk management and meeting room oversight. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role is all about providing a great customer experience, be ready to share specific examples from your past roles where you excelled in client-facing situations. Highlight how you built relationships and anticipated needs, as this will resonate well with the interviewers.
✨Prepare for Problem-Solving Questions
Expect questions that assess your ability to think on your feet, especially in fast-paced environments. Prepare scenarios where you successfully resolved issues or improved processes, showcasing your quick decision-making skills.
✨Brush Up on Tech Know-How
Since the job involves managing conferencing equipment, it’s a good idea to review basic troubleshooting steps for common audio-visual issues. Being able to discuss your familiarity with tech will show you’re ready to hit the ground running.