At a Glance
- Tasks: Serve drinks, assist with events, and create memorable experiences for guests.
- Company: Join the vibrant team at Somerset House, a cultural hub in London.
- Benefits: Earn £15.24/hour, enjoy discounts, and access mental health support.
- Other info: Flexible zero hours role with opportunities for growth and fun!
- Why this job: Be part of exciting events and meet diverse people in a creative environment.
- Qualifications: Experience in cafes/bars and a passion for excellent customer service.
The predicted salary is between 15.24 - 15.24 £ per hour.
We are seeking enthusiastic people who can work across Baristas, Bartenders, Front of House, and Events roles to assist the Exchange Team at Somerset House. This role focuses on delivering exceptional customer service to Exchange members, visitors, and guests attending Somerset House’s wider cultural and commercial programme. You’ll help create a welcoming, efficient, and memorable experience across in both our member and public areas.
This role also oversees day‑to‑day bar and café operations, including stock control, licensing compliance, customer service, and the assistance of pop‑up bars and catering in other parts of the building.
Key Responsibilities- Café & Barista Duties
- Make a various selection of hot drinks for customers
- Upsell coffee, food and snack offers
- Complete daily workspace walkthroughs and cleaning tasks
- Prep and serve large pre-brought event orders and deliver them in a timely and well-presented manner
- Act as a community host and assist members with queries when needed
- Process payments and support with stock management
- Event Support
- Assist with event setup, delivery, and breakdown of events, including private hires, public programmes, and member activities. (Please note this role involves manual handling)
- Welcome guests, manage queues, check tickets or bookings, and provide information about the venue and programme.
- Assist with on‑site event delivery and troubleshooting
- Assist with events risk assessments, H&S, and evacuation procedures
- Bartending
- Serve beverages and, occasionally, food during events and process card payments - ensuring swift service throughout.
- Oversee and maintain good stock levels on the bar throughout service.
- Barback duties including stock replenishment and occasionally changing kegs and gas.
- Greet and make members and event attendees feel welcome, prioritising high quality customer service.
- Ensure cleanliness and tidiness of premises and equipment.
- General Duties
- Build positive relationships with event attendees, proactively gathering feedback to ensure continuous improvement of services.
- Create a welcoming and inclusive environment.
- Act as a point of contact for questions and requests from guests.
- Undertake any other duties and responsibilities as required, to ensure specific event requirements are completed and attendees experience outstanding service.
- Maintain clean, organised, and safe bar, café, and event areas throughout service.
- Ensure that H&S, licensing regulations and internal policies are adhered to at all times.
- Experience
- Front and back of house experience working in cafes/bars/restaurants
- Experience delivering excellent customer service as part of a team while working in fast‑paced environments
- Experience supporting and delivering events
- Skills
- Excellent customer service skills with a positive approach
- Proactive attitude and capacity to work in a fast‑paced events environment
- Ability to work both independently and as part of a team
- Good eye for cleanliness
- Being punctual and reliable is key to the success of the role
- Desirable
- Previous work experience as a Barista or Bartender
- Barback experience
- Previous experience with guest management
- Mental Health & Wellbeing: Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
- Pension: 3% employer 5% employee pension contributions *as long as criteria is met
- Discounts, offers and free stuff! The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
- Discount to local leisure centres
Bartender, Barista & Event Assistant employer: Somerset House
Somerset House is an exceptional employer, offering a dynamic work environment that fosters creativity and collaboration within London's vibrant cultural scene. Employees benefit from a strong commitment to professional development, with ample opportunities for growth and engagement in a diverse community of creatives. The inclusive work culture and focus on meaningful contributions make Somerset House a rewarding place to advance your career in digital communications.
StudySmarter Expert Advice🤫
We think this is how you could land Bartender, Barista & Event Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Somerset House and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Bartender, Barista & Event Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Somerset House that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Somerset House.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Somerset House get a sense of who you are beyond your experience!
How to prepare for a job interview at Somerset House
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Somerset House and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
