At a Glance
- Tasks: Lead a dynamic team in managing exciting retail pop-ups and events.
- Company: Join a creative community focused on cultural engagement and innovation.
- Benefits: Enjoy competitive pay, mental health support, and exclusive discounts.
- Other info: Flexible zero-hour contract with opportunities for growth and development.
- Why this job: Make a real impact while gaining valuable leadership experience in retail.
- Qualifications: Experience in retail management and excellent customer service skills required.
The predicted salary is between 16.1 - 16.1 £ per hour.
We are seeking a Retail Supervisor to assist our Retail Management team in the management of our Exhibition pop-ups as well as any other retail outlets that may arise. This role includes leading the Retail Assistant team on shift and overseeing administrative tasks such as SalesVu POS reporting and stock management. When you are working, you will have management responsibility on evenings and weekends when the Retail Management team are not in the office.
Key Responsibilities
- Managing the day-to-day running of our Exhibition retail outlet and events, with lead responsibility on evenings and weekends when the Retail Management team are not working.
- Supporting with any other Retail project that may arise in conjunction with our cultural programme.
- Managing the team of Retail Assistants on shift, to ensure staff are effectively occupied and breaks taken on time with sufficient cover provided.
- Managing customer feedback, resolving situations or escalating where appropriate.
- Communicating relevant information and briefings to the team and relaying feedback to the Retail Management Team.
- Overseeing re-stocking of all retail outlets, managing goods-in and stock returns.
- Where necessary, assisting with fulfilment of online shop orders and stockholding management via Shopify.
- Implementing excellent visual merchandising and display standards across all retail outlets, ensuring the space is kept clean and tidy with the same attention to detail from all retail team members on the shop floor.
- Ensuring the shop floor guidelines for best practice are adhered to by yourself and the retail team.
- Following the escalation procedures for any emergencies during a shift.
- Ensuring the team are welcoming and attentive to visitors’ needs, well presented at all times and provide an excellent level of customer experience, leading by example.
Skills, Knowledge and Expertise
- Experience:
- Experience leading a team in a customer-facing retail environment, supervising staff across standard operations.
- Experience using relevant retail-related IT systems such as POS Systems, Shopify and CRM systems (e.g. Tessitura).
- Experience in a customer-facing role, managing feedback and resolving difficult situations.
- Experience with visual merchandising.
- Experience in stock management.
- Skills:
- Excellent customer service skills.
- Strong communication and leadership skills.
- Awareness of Health and Safety and safeguarding procedures.
- A proactive, hands-on approach, with ability to remain calm under pressure.
Benefits
- Mental Health & Wellbeing: Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed.
- Pension: 3% employer 5% employee pension contributions *as long as criteria is met.
- Discounts, offers and free stuff! The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites, and discounts to local leisure centres.
Retail Supervisor in City of Westminster employer: Somerset House Trust
Somerset House Trust is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging creativity and collaboration among its team members. As a Brand Partnerships Manager, you will have the opportunity to engage with leading brands in the cultural sector while contributing to impactful projects that resonate with diverse audiences. With a strong focus on professional development and a commitment to artistic excellence, Somerset House offers a unique environment where your contributions can make a meaningful difference in the arts community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Somerset House Trust, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Somerset House Trust!
We think you need these skills to ace Retail Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Somerset House Trust, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Somerset House Trust and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Somerset House Trust that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Somerset House Trust
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
