Contract:Permanent, part time (29.6 hours per week).
Salary: Starting salary of£24,412 per annum (29.6 hours per week) rising annually to£26,495 per annum. Full time equivalent salary range is £30,515 - £33,119.
Are you passionate about helping vulnerable people stay safe in their homes? We are looking for a compassionate, organised and resilientHome Safety Assistant to join our busy Home Safety Team at our Service Headquarters in Exeter.
At Devon and Somerset Fire and Rescue Service, our vision is to end preventable fire and rescue emergencies and create safer communities. This role offers the opportunity to make a real difference supporting some of the most vulnerable people across Devon and Somerset.
About the role:
As the first point of contact for members of the public, partner agencies and colleagues, you will provide home safety advice, assess referrals and coordinate Home Safety Visits for those most at risk.
You’ll manage and prioritise the diaries of more than 30 Home Safety Technicians, ensuring visits, replacement alarm requests and other safety interventions are scheduled effectively. Working in a fast paced environment, you’ll handle sensitive and sometimes distressing conversations with vulnerable individuals, using sound judgement to identify risk and ensure the right support is provided.
Find out more:
Key responsibilities:
- Act as the first point of contact for Home Safety Visit referrals from the public and partner agencies.
- Assess eligibility for Home Safety Visits and provide advice, information and signposting where appropriate.
- Manage and prioritise technician schedules and respond to changing operational demands.
- Communicate professionally and empathetically with vulnerable individuals and their families.
- Monitor and action requests received through shared inboxes and internal systems.
- Maintain accurate records in line with GDPR requirements.
- Use professional judgement to identify safeguarding concerns and subsequent action when necessary.
- Liaise with internal departments and external partners to support community safety outcomes.
What we are looking for:
We’re seeking someone who is calm under pressure, highly organised and committed to providing excellent customer service. You will also have:
- A good academic background
- Experience using office systems and administration processes.
- Strong listening, communication and questioning skills.
- The ability to work independently and collaboratively within a busy team.
- A flexible and proactive approach to work.
- A commitment to continuous improvement
- The ability to manage competing priorities and frequent interruptions.
- A willingness to undergo DBS and vetting checks as required.
In addition to a rewarding role that helps keep communities safe, you’ll benefit from:
- Flexible working arrangements
- Generous annual leave entitlement
- Family-Friendly policies
- Free gym access and fitness support
- Learning and development opportunties
- Blue light membership and associated discounts
- Mental health and wellbeing support.
- Access to the Firefighters Charity
- Cycle to Work Scheme
Closing Date: 2359hrs 5 November 2026.
If you are looking for a rewarding role where you can make a real difference every day, we would love to hear from you.
Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy.
Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.
Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, as such any positive disclosures will incorporate a reasonable and proportionate response.
As a Service and as individuals:
- We are proud to help
- We are honest
- We are respectful
- We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.
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Home Safety Assistant in Exeter employer: Somerset Fire
Devon and Somerset Fire and Rescue Service is an excellent employer, offering a supportive work culture that values employee well-being and professional growth. With hybrid working options and generous leave, employees can achieve a healthy work-life balance while contributing to vital public service initiatives in Exeter. The organisation prioritises continuous development, ensuring that team members are equipped with the skills and knowledge needed to excel in their roles.
