The Bereavement Services team at Somerset Council needs a part-time business support officer covering both the customer-facing and administrative work of its crematorium and cemetery service. Day to day, the post helps families and funeral directors with funeral, cremation and burial arrangements, supports memorial services and keeps accurate records. It is a permanent 21-hour role with hybrid working where service needs allow. Applicants must already have the right to work in the UK, as visa sponsorship is not available.
What the job involves
- Provide a welcoming first point of contact for families and service users, guiding them through sensitive processes
- Coordinate funeral, cremation and burial arrangements
- Help deliver dignified cremation, burial and memorial services so they run smoothly for those attending
- Maintain accurate records and documentation supporting the lawful delivery of bereavement services
- Coordinate service information, financial processes and administrative activity
- Work with colleagues, partners and service users to give an inclusive, high-quality experience for people of all backgrounds, faiths and beliefs
What's required
Experience
- Experience managing records, documentation or administrative processes accurately
Skills & knowledge
- Excellent communication and customer service skills
- Ability to build trust and support people in sensitive situations
- Compassionate, professional and discreet approach with bereaved families and confidential information
- Strong organisational skills and attention to detail
- Confidence using Microsoft Office and learning new systems quickly
- Ability to work independently, manage competing priorities and make sound decisions in a busy environment
Checks & eligibility
- Right to work in the UK without visa sponsorship
What's offered
- 25 days annual leave plus bank holidays
- Option to purchase additional annual leave
- Local Government Pension Scheme
- Flexible and hybrid working where service needs allow
- Health and wellbeing support, including confidential employee assistance services
- Paid volunteering opportunities
Case Officer - Bereavement in Yeovil employer: Somerset County Council
Somerset County Council is an exceptional employer, offering a supportive work culture that prioritises the welfare of children and families in Yeovil. With a strong commitment to continuous professional development and flexible hybrid working arrangements, employees are empowered to manage complex caseloads while contributing to meaningful service improvements. Join us to make a real difference in the lives of children and young people, all within a collaborative and nurturing environment.
