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- Tasks: Assist vulnerable customers by managing appointments, orders, and general admin tasks.
- Company: Join Somerset Council, dedicated to improving lives across Somerset.
- Benefits: Enjoy flexible working, generous leave, gym discounts, and a supportive team environment.
- Why this job: Make a real impact in your community while developing valuable skills in a rewarding role.
- Qualifications: Experience in administration or finance is helpful; a motivated attitude is essential.
- Other info: This entry-level role offers a salary of ÂŁ25,185 - ÂŁ25,989 per annum.
The predicted salary is between 25185 - 25989 ÂŁ per year.
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- This is a permanent contract within Somerset Lifeline providing admin support.
- Somerset Lifeline supports vulnerable customers across Somerset through our Lifeline units, the successful candidate will assist in making installation appointments, ordering equipment, raising Purchase Orders and general administration duties.
- Full time and part time hours available.
Some key information
- This is a permanent contract within Somerset Lifeline providing admin support.
- Somerset Lifeline supports vulnerable customers across Somerset through our Lifeline units, the successful candidate will assist in making installation appointments, ordering equipment, raising Purchase Orders and general administration duties.
- Full time and part time hours available.
What will I be doing?
We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:
- Taking calls from our customers who are enquiring about the service or those that may have questions about invoices or payment options.
- Making calls to new customers to arrange installation appointments.
- Liaising with the Installation team to respond to faults.
- Raising Purchase Orders for new equipment and general administration duties.
What kind of experience or qualifications do I need?
We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:
- Have some experience of working in administration or finance.
- Have an organised and thorough approach to managing tasks.
- Have a driven and motivated attitude towards delivering the best service possible.
We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.
We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.
What\’s in it for me?
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.
We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:
- We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
- Generous annual leave allowance, with the opportunity to purchase additional leave.
- Staff discounts in gyms.
- Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
- Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
- A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
- My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.
Anything else I should know?
This is a Grade 14 role with a salary range of ÂŁ25,185 – ÂŁ25,989 per annum (pro rata for part time hours).
For an informal chat about the role, you can contact Richard Burge on 01823 217520 or by email at Richard.burge@somerset.gov.uk
When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.
If you have all the information you need, just hit the apply button – we can’t wait to hear from you.
DBS information
This post requires a criminal background check via the Disclosure procedure.
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Somerset Lifeline Support Officer employer: Somerset Council
Contact Detail:
Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Somerset Lifeline Support Officer
✨Tip Number 1
Familiarise yourself with the services offered by Somerset Lifeline. Understanding how they support vulnerable customers will help you demonstrate your commitment to their mission during any conversations or interviews.
✨Tip Number 2
Reach out to current or former employees of Somerset Council to gain insights into the work culture and expectations for the Support Officer role. This can provide you with valuable information that you can use to tailor your approach.
✨Tip Number 3
Prepare to discuss your organisational skills and experience in administration or finance. Think of specific examples where you've successfully managed tasks or improved processes, as these will be key in showcasing your suitability for the role.
✨Tip Number 4
Consider volunteering or engaging in community service related to vulnerable populations. This experience can not only enhance your CV but also show your genuine interest in making a positive impact in Somerset.
We think you need these skills to ace Somerset Lifeline Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or finance. Emphasise any roles where you managed tasks, took calls, or provided customer support, as these are key aspects of the Somerset Lifeline Support Officer role.
Craft a Strong Cover Letter: In your cover letter, express your motivation for applying to Somerset Council and how you align with their mission to support vulnerable customers. Mention specific skills that make you a good fit for the role, such as organisation and communication.
Explain Employment Gaps: When detailing your employment history, be sure to explain any gaps clearly. This shows transparency and helps the hiring team understand your career journey better.
Contact the Hiring Manager: If you have questions or need clarification about the role, don’t hesitate to reach out to Richard Burge. This shows initiative and can help you tailor your application more effectively.
How to prepare for a job interview at Somerset Council
✨Show Your Organisational Skills
As the role involves a lot of administration, be prepared to discuss your organisational skills. Share specific examples of how you've managed tasks or projects in the past, highlighting your attention to detail and ability to prioritise effectively.
✨Demonstrate Customer Service Experience
Since you'll be taking calls from customers, it's crucial to showcase your customer service experience. Prepare to talk about how you've handled customer inquiries or complaints, and emphasise your commitment to providing excellent service.
✨Familiarise Yourself with the Role
Take the time to understand the responsibilities of the Somerset Lifeline Support Officer. Research the services provided by Somerset Lifeline and think about how you can contribute to improving the lives of vulnerable customers in Somerset.
✨Ask Thoughtful Questions
At the end of the interview, don't hesitate to ask questions. This shows your interest in the role and the organisation. Consider asking about the team dynamics, training opportunities, or how success is measured in this position.
