At a Glance
- Tasks: Lead and mentor a dedicated team to provide exceptional home care services.
- Company: Join Somerset Care, the largest not-for-profit care provider in the South West.
- Benefits: Enjoy 25 days holiday, employee assistance, and a rewarding work environment.
- Other info: Be part of a supportive team committed to quality care and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 3 in Care or equivalent with experience in health and social care.
The predicted salary is between 33644 - 33644 £ per year.
Role type: Home Care
Somerset Care is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the Somerset Care Group.
As the largest provider of care in the South West, our core community teams across Somerset, Wiltshire, B&NES and Devon support those who choose to live at home.
We help our customers to remain as independent as possible, for as long as possible.
Our ambition is to be the care provider of choice - when people think of excellent care, they think of the Somerset Care group.
Our mission statement, the heart of what we do is to support people to live the life they choose.
- Everything we do at Somerset Care is underpinned by our four core values:
- Connecting with people
- Making a difference
- Doing the right thing
- Embracing change
By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.
Join our Care Home Team as the Team Manager for our Somerset Community Services, part of the Somerset Care Group.
The role of Team Manager is key to our home care operation and with the support of the Registered Manager involves:
- Mentoring, developing, and reviewing your team of carers to build skills and knowledge.
- Whilst being part of our small, dedicated Exeter team, this role will also involve supporting our wider teams across Somerset and Devon during periods of annual leave and other staff absences, helping to maintain seamless care provision across the region
- Supporting the work of the team including: monitoring performance and service delivery, responding to emergencies and dealing with complaints.
- Ensuring effective communication with staff, customers, the general public and others as appropriate.
- Working with the Registered Manager to promote and grow the service.
- Working in partnership with the recruitment team to on board new staff efficiently and to ensure correct staffing levels are maintained.
- Responding to referrals within 24 hours, arranging initial visits and providing advice and information to customers on the range of services available to them.
- Undertaking quality monitoring visits, actioning any points raised, and updating the Registered Manager where appropriate.
- Ensuring the highest level of customer care is achieved.
- Building local links with key partners e. g., GP's, CCG, Health partners etc.
- Supporting the Registered Manager to maintain CQC compliance and best practice.
- Reporting and responding to safeguarding incidents efficiently and in line with procedures.
- Manager on-call duties.
What you'll need
- To be passionate about making a difference
- Level 3 in Care or Equivalent and experience and knowledge within Health and Social Care sector
- Proven ability to lead, motivate and engage a team.
- Effective communication skills - both written and verbal
- An understanding of general business procedures, e. g. sales and marketing, operations, human resources, and business financing
- Excellent IT skills
- Proven experience in providing high levels of customer service in a service-based setting.
- Awareness of the principles of good practice and providing a quality service.
- Full UK Driving licence and access to own vehicle.
Our comprehensive induction combined with ongoing support will enable you to continually improve the quality and safety of care and service delivery.
As a valued employee, you'll have access to a range of benefits
- Hours of work: 39 hours per week, weekend working and On-call
- Permanent contract
- 25 days Holidays plus Bank Holidays, additional days accrued on length of service after 5 years
- Employee Assistance Programme
- Free DBS check
- Reimbursement of Blue Light Card
- Access to your earnings before payday via Wagestream
- Reward and recognition - Bright Sparks, Somerset Care Group Awards, Long Service Awards
- Refer a Friend Bonus - £350 per person you refer (Uncapped and paid on successful appointment)
Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We are an Equal Opportunity employer and welcome applications from all individuals.
As this position involves "regulated activity" (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.
It's a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.
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Team Manager - Community Somerset in Exeter employer: Somerset Care
Somerset Care is an exceptional employer that prioritises the well-being and development of its staff, offering comprehensive training opportunities and a supportive work culture. As a Night Care Supervisor, you will not only lead a dedicated team but also enjoy benefits such as enhanced pay for unsociable hours, access to discounts through the Blue Light Card, and a rewarding recognition programme. Located in the heart of the South West, Somerset Care fosters a community spirit where making a difference is at the core of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Community Somerset in Exeter
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Somerset Care.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Somerset Care!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Somerset Care, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Somerset Care or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Team Manager - Community Somerset in Exeter
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Somerset Care:Before hitting send, make sure to tailor your application specifically to Somerset Care! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Somerset Care
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
