Planner & Administrator for Reablement Services - Taunton

Do you like to connect with people, make a difference and do the right thing? Somerset Care is an award-winning not-for-profit care provider across the South West. Community Somerset recruit based on values – you do not need to have experience, as we provide all the training required! We are proud to state that we are a disability confident employer. Everything we do at Somerset Care is underpinned by our four core values:

• Connecting with people
• Making a difference
• Doing the right thing

By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers. Join our Planning Team that supports South Somerset Reablement Team, part of the Somerset Care Group. You will plan and organise the work of the Reablement Support Workers in the most effective manner, whilst maintaining continuity of care for service users.

You will need to ensure that service users are serviced by appropriately trained staff with skills relevant to meet their needs and maximise capacity by ensuring continual reduction of non-contact time i.e. travel. You will undertake administrative duties to support the efficient operation of the Community Services Office.

Key Tasks

• To carry out day-to-day planning of work activities across the geographical area served by the base.
• To seek and implement improvements to work plans to increase their effectiveness.
• To ensure that referrals are acted upon in a timely fashion.
• To generate work plans which are clear and issued in a timely fashion.
• To ensure that staff absences and holidays are recorded appropriately.
• To always keep the IT system fully up to date with live client and staff information.
• To ensure that exceptions to service delivery are recorded and reported on a regular basis.
• To ensure that effective communications are maintained with other colleagues in base and field settings.
• Welcome visitors to the office; ensures a courteous and appropriate response is provided to staff, service users, service users’ families, professionals and other visitors.
• Issues personal protective equipment, paperwork etc. to staff.
• Answers telephone calls in a professional manner.
• Provides information or advice on relevant matters, process emails, mail and any other administrative tasks to ensure good communication.
• Undertakes audits of service users’ and employees’ files as required for the ongoing audit process.
• Carries out general administrative support tasks as required by the line manager.

For this role you will need to ensure you have:

• Knowledge of the area and able to commute to Taunton from your home location.
• Right to work in the UK (unfortunately we are not able to offer sponsorship).
• Available to work 7am-3:30pm and/or 9:30am-6pm across Monday to Sunday on a two-week rolling rota.
• Available to work alternate weekends (Saturday and Sunday).

As a valued employee, you’ll have access to a range of benefits:

• Full company induction, ongoing training to gain Nationally recognised Health and Social Care qualifications plus the opportunity to start an Apprenticeship.
• Full time opportunity – 39hrs per week.
• Pay rate of £14.07 per hour.
• Enhanced pay for weekends and bank holidays.
• Free DBS check and uniform.
• Blue Light Card– provides access to more than 15,000 discounts from large national retailers to local businesses!
• Access to your earnings before payday via Wagestream.
• Wellbeing support available, covering a wide range of support services and events.
• Reward and recognition – Bright Sparks, Somerset Care Group Awards, Long Service Awards.
• Refer a Friend Bonus– £350 per person you refer (Uncapped and paid on successful appointment).

Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves “regulated activity” (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken. It’s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.

Apply now!