At a Glance
- Tasks: Connect with people and provide vital support during out-of-hours shifts.
- Company: Join Somerset Care, a leading not-for-profit care provider in the South West.
- Benefits: Enjoy flexible hours, training opportunities, and discounts through the Blue Light Card.
- Other info: Part-time roles available with excellent career progression and support.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 20000 - 25000 € per year.
Location: Wellington House, Queen Street, Taunton
Role type: Home Care
Week 1 Sunday: 06:30-14:00
Week 2 Friday: 18:00–23:00
Do you like to connect with people, make a difference and do the right thing? Somerset Care is an award-winning not-for-profit care provider across the South West. Community Somerset recruits based on values – you do not need to have experience, as we provide all the training required! We are proud to state that we are a disability confident employer.
Everything we do at Somerset Care is underpinned by our four core values:
- Connecting with people
- Making a difference
- Doing the right thing
By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers. Join our Out of Hours Team, part of the Somerset Care Group, at our Community office in Taunton. You will provide support and point of contact for all staff and clients during the on‑call period.
Your responsibilities will include:
- Planning and organising resulting changes in the work of the care and support workers in the most effective manner, whilst maintaining as much continuity of care for clients as possible.
- Ensuring that CQC national minimum standards are met.
- Communicating effectively with staff, clients and relevant partner agencies thus maintaining a quality driven service.
- Answering the telephone and completing calls to a satisfactory conclusion.
- Reporting all appropriate issues to the Manager or Team Leader.
- Responding effectively, using Somerset Care policies, to urgent situations e.g. contacting District nurses, GP and other partner agencies, Vulnerable Adult issues and No Response.
- Supporting planning staff in all bases by making suggestions for improvement to rotas to increase their effectiveness.
- Establishing communication channels with community staff where appropriate and attending team meetings periodically during office hours.
- Ensuring that any changes to allocation of work are programmed effectively in a timely fashion always being aware of the need to prioritise Time Critical calls.
- Establishing relationships with the Initial/Rapid Response team and ensuring referrals are acted upon effectively, within contracted timescales.
- Recording staff absence/amendment during the out of hours period appropriately on Home Care Roster (HCR) and referring any planned absences to the local base during office hours.
- Recording any incidents in HCR journal, Polar and reporting a summary of on call activity and any issues in a timely manner to each base.
- Keeping the IT system fully up to date with any occurrence during the shift.
- Recording and reporting exceptions to service delivery to either the Manager or Team Leader.
- Attending regular review meetings, annual appraisals, team meetings, training courses and follow‑up refresher courses as required.
- Participating in regular supervision and annual appraisal meetings.
- Undertaking other such duties as may be required by the Manager or Supervisor.
- Maintaining a professional and hygienic appearance.
- Working in line with the policy on Infection Prevention and Control, according to your role.
As a valued employee, you’ll have access to a range of benefits:
- Full company induction, ongoing training to gain nationally recognised Health and Social Care qualifications plus the opportunity to start an Apprenticeship.
- Part‑time opportunities.
- Enhanced pay for weekends and bank holidays.
- Free DBS check.
- Blue Light Card – provides access to more than 15,000 discounts from large national retailers to local businesses!
- Access to your earnings before payday via Wagestream.
- Wellbeing support available, covering a wide range of support services and events.
- Reward and recognition – Bright Sparks, Somerset Care Group Awards, Long Service Awards.
- Refer a Friend Bonus – £350 per person you refer (Uncapped and paid on successful appointment).
Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves “regulated activity” (as defined by the Safeguarding Vulnerable Groups Act 2006), an Enhanced DBS check will be undertaken. It’s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.
Out of Hours Call Advisor in Taunton employer: Somerset Care Group.
Somerset Care is an exceptional employer, dedicated to making a positive impact in the community through high-quality care services. With a strong focus on employee development, we offer comprehensive training and opportunities for career progression, alongside a supportive work culture that values connection and inclusivity. Located in Taunton, our team enjoys flexible working hours, enhanced pay for weekends, and access to numerous employee benefits, including wellbeing support and a rewarding recognition programme.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Call Advisor in Taunton
✨Tip Number 1
Get to know the company! Research Somerset Care and their values. When you understand what they stand for, you can tailor your conversations to show how you connect with their mission of making a difference.
✨Tip Number 2
Practice your communication skills. As an Out of Hours Call Advisor, you'll need to be clear and effective on the phone. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Somerset Care team and ready to start your journey in social care.
We think you need these skills to ace Out of Hours Call Advisor in Taunton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for connecting with people and making a difference.
Tailor Your Application:Make sure to highlight how your values align with ours at Somerset Care. Mention specific examples of how you've connected with others or made a positive impact in previous roles, even if they’re not in care.
Keep It Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy, and you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at Somerset Care Group.
✨Know the Core Values
Before your interview, take some time to familiarise yourself with Somerset Care's core values: Connecting with people, Making a difference, and Doing the right thing. Be ready to share examples of how you've embodied these values in your previous experiences, even if they’re from customer service or other roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in urgent situations. Think about how you would handle calls involving vulnerable adults or emergencies. Practising responses to potential scenarios can help you feel more confident during the interview.
✨Show Your Communication Skills
As an Out of Hours Call Advisor, effective communication is key. During the interview, demonstrate your ability to communicate clearly and empathetically. You might want to practice explaining complex ideas simply, as this will be crucial when liaising with staff and clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
