Learning & Development Co-ordinator

Somerset Care is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the Somerset Care Group.

Everything we do at Somerset Care is underpinned by our four core values:

• Connecting with people
• Making a difference
• Doing the right thing

By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.

Step Ahead Training Centre deliver induction training across the Somerset Care Group in accordance with legislative requirements. We provide internal and external Diplomas in Health & Social Care, Management and Team Leading Awards, in addition to other nationally recognised qualifications through City & Guilds.

As a Learning and Development (L&D) Coordinator you will be responsible for the administrative and logistical coordination of the organisation’s training and employee development programmes.

The role involves working with managers, Heads of departments and External Organisations/ Educational Providers to schedule apprentices, training, manage systems, and maintain records.

Key Responsibilities

Training Administration:

You will be responsible for the organising and scheduling of all aspects of training, apprenticeships, workshops, and induction sessions. This includes booking rooms, sending induction letters, liaising with Trainers/Assessors, managers, staff and external professionals.

Learning Management System (LMS) management:

Maintaining and updating the LMS. This includes uploading new course content, managing user data, and tracking employee course completions.

Employee Support:

You will serve as the first point of contact for staff and management regarding L&D opportunities. You will be required to handle training-related queries and provide guidance on courses, apprentices and qualifications. You will be responsible for budget (Funding) tracking to ensure the successful implementation of training initiatives. Provide advice and guidance to managers and employees on L&D processes and procedures and promote the value of learning to the business.

Needs analysis:

You will work with the Training Manager, managers and departmental heads to identify training needs and close skills gaps within the organisation.

Reporting and evaluation:

You will generate reports on training activities, compliance, and learning outcomes. You will also assist in evaluating the effectiveness of programmes by collecting and analysing feedback from participants.

Third-party Training Providers/Suppliers management:

You will be the main point of contact to liaise with external trainers, facilitators, and suppliers to coordinate and manage outside training programmes.

Project support:

You will support and assist the Training Manager with wider L&D initiatives and projects, such as implementing new software, supporting apprenticeship programmes, or organising career development events.

Compliance:

You will maintain accurate training records to ensure the company meets all regulatory and compliance requirements.

Required Skills and Qualifications

Experience: Prior experience in an administrative role in L&D or Health & Social Care is essential.

Organizational skills: Strong time management, multitasking, and attention to detail are crucial for managing a busy training schedule.

Communication skills: Excellent written and verbal communication skills are necessary to interact effectively with employees and external partners at all levels.

LMS Administration: Experience with learning management systems to manage training content and track employee development.

Technical proficiency: Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced with or able to quickly learn Learning Management Systems (LMS) and other software.

Interpersonal skills: Should be a collaborative “people person” with strong relationship-building skills to engage with staff and promote learning initiatives.

Adaptability: Must be able to work in a dynamic and fast-paced environment and be open to learning new tools and concepts.

Relevant qualifications (desirable): While not essential, a related field, or a professional certification from an organization like CIPD, can be beneficial.

Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves “regulated activity” (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.

It’s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.

Apply now!

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