Registered Manager (Cary Brook)

Do you like to connect with people, make a difference and do the right thing? Somerset Care is an award‑winning not‑for‑profit care provider across the South West. We are proud to state that we are a disability confident employer. Everything we do at Somerset Care is underpinned by our four core values:

• Connecting with people
• Making a difference
• Doing the right thing

By living these values, we ensure that we keep our commitment to delivering high‑quality, tailored care to support and enrich the lives of our customers.

As the CQC registered manager of the service, you are responsible and accountable for all performance aspects of the service, and legally accountable for the service provision. You promote a culture of continuous innovation and improvement, involving your team in service development and improvement, setting clear direction and expectation, and creating a shared purpose that you will support all staff to work towards.

You are focused on delivering excellent outcomes for our customers/service users, developing an outstanding service, and attaining financial viability and stability to secure the future growth of the service, in accordance with our values of Connecting with People, Making a Difference, Doing the Right Thing, and Embracing Change.

You provide visible leadership, deliver operational excellence, and line management to staff within your service, ensuring the delivery of all performance and workforce targets, and quality objectives. You will provide assurance that your service meets regulatory compliance and that the service to our customers is of the highest standard.

You advocate for your service, staff, and customers/service users, representing their views and ensuring the impact of national, local, and organisational policy and strategy for your service is discussed and understood, and identify and implement solutions and mitigating actions to manage and mitigate any potential risk.

You work in partnership with your team, your Area Manager, and internal stakeholders across the Somerset Care Group to deliver timely, person‑centred care, and to develop, implement, and monitor SMART (Specific, Measurable, Achievable, Relevant, Timebound) local business plans, ensuring they are aligned to the priorities of Somerset Care, and deliver on the strategic goals of Quality, Efficiency and Growth, and the People Strategy; to ensure best practice and learning are shared across the organisation to support outstanding quality of service delivery, and to make the Somerset Care Group a great place to work.

You work to the people and business strategies, budgets, and plans agreed with the organisation, and collaborate in the conduct of regular evaluation of progress against these, and wider organisational development plans.

What we’re looking for (experience, knowledge, qualifications):

• Demonstrable previous experience of managing a Health and Social Care Setting that provides Dementia Care.
• Extensive knowledge of CQC regulations and where relevant those specific to their service.
• Demonstrable experience of effectively managing and delivering quality business and service outcomes.
• Evidence of developing successful teams and team members.
• Level 5 in Leadership and Management in Health & Social Care, or equivalent leadership and management qualification. Where this is not held, enrolment and completion of the qualification, within the timescales specified by the training provider is required.
• Maintains continuous professional development (CPD) with attendance and completion of mandatory, and additional training as required for the role.
• Knowledge of organisational effectiveness and operations management, including risk assessments.
• Knowledge of business, budgetary and financial principles.
• Experience of managing and delivering against budgets.
• Experience of investigating complaints and service quality issues.
• Experience of governance systems and structures including audits.
• Experience of implementing and maintaining service improvement or a change project, throughout the project lifecycle to business as usual.
• Demonstrable understanding of other legislation relevant to managing a service provision, for example the Health & Social Care Act, Employment Law, Health at Safety at Work, Fire, and Environmental Health.
• Experience of effectively managing people and teams; investigation and disciplinary processes, performance management and conflict management.

What you’ll get:

• Salary: £55,580.28 per annum
• Hours of Work: 39 hours per week, weekend working and On Call
• Pension: 7% Employer matched 7% Employee contributions
• Leave and Bank Holidays: 25 days plus bank holidays, additional days accrued on length of service after 5 years
• Full induction
• Free DBS
• Blue Light Card (15,000+ discounts)
• Wagestream – access wages before payday
• £350 Refer‑a‑Friend bonus (uncapped!)

Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves “regulated activity” (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken. It’s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.