Claims Handler - Interventions in Newcastle upon Tyne

Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

What you’ll be doing:

• You’ll have your own portfolio of claims to handle through to settlement.
• The successful candidate will be responsible for intervening on third party claims where our customer is being held at fault for the accident and upselling additional insurance products.

Training:

Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10 week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools in your career. You’ll have the opportunity to move to hybrid working once competent in the role.

What you’ll be responsible for:

• Providing excellent service to our customers on the telephone and in writing.
• Guiding the customer through the claims process.
• Handling your own portfolio of claims.
• Identifying indemnity concerns.
• Identifying potential fraud and referring to the relevant department.
• Investigating and deciding who is responsible for the incident.
• Settling the other driver’s claim effectively.
• Supporting colleagues by providing assistance and sharing knowledge.
• Achieving strategic objectives through departmental KPI’s.

What you’ll need:

• A passion for delivering an excellent customer service experience and finding the best outcome for our customers.
• To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
• Strong written and verbal communication skills along with effective listening and empathy.
• Strong attention to detail.
• Strong negotiation skills.
• Organised with ability to prioritise your workload.
• To be able to make decisions based on the information presented.
• To be a team player.

And if you have this, even better:

• Previous experience in customer service within a call centre is preferred however, transferable skillsets within an applicable customer service environment are equally valued e.g. retail, hospitality or leisure.
• Previous experience in handling motor claims.
• CII qualification.

Our Benefits:

• Hybrid working – 2 days in the office and 3 days working from home.
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus.
• Pension scheme – 5% employee, 6% employer.
• Flexible working – we will always consider applications for those who require less than the advertised hours.
• Flexi-time.
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs.
• Electric vehicle – salary sacrifice scheme.
• 100’s of exclusive retailer discounts.
• Professional wellbeing, health & fitness app - Wrkit.
• Enhanced parental leave, including time off for IVF appointments.
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary.
• 25% Car Insurance Discount.
• 20% Travel Insurance Discount.
• Cycle to Work Scheme.
• Employee Referral Scheme.
• Community support day.