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- Tasks: Handle fleet insurance claims and provide excellent customer service throughout the process.
- Company: Join Somerset Bridge Limited, a supportive team handling 50,000 claims annually.
- Benefits: Enjoy hybrid working, generous leave, bonuses, and exclusive discounts.
- Why this job: Make a real difference in customers' lives while developing your career in a dynamic environment.
- Qualifications: Passion for customer service, strong communication skills, and proficiency in technology.
- Other info: Fast career progression with comprehensive training and a focus on personal development.
The predicted salary is between 25750 - 32960 £ per year.
Fleet Claims Handler
Application Deadline: 13 February 2026
Department: [SBL] Fleet
Employment Type: Permanent – Full Time
Location: Newcastle
Compensation: £25,750 – £32,960 / year
Description
Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!
The ideal candidate will have prior experience managing motor claims, with a particular focus on third-party damage, personal injury, and/or credit hire, including cases involving litigation.
What you’ll be doing
Our customer will have a fleet policy which is a type of insurance designed to cover commercial vehicles such as HGV’s delivery vehicles, taxis or companies with multiple commercial vehicles.
You’ll have your own portfolio of claims to handle through to settlement. These claims will involve situations where our customer is claiming for the damage caused to their vehicle, damage to another driver’s property and/or someone has been injured. If our customer is claiming for the damage caused to their vehicle then you’ll be arranging for it to be repaired or a settlement if its beyond economical repair. You’ll be investigating and deciding who was responsible for the incident and if applicable liaising with the other driver’s representative to settle their claim.
Training
Excellent training is provided. Your corporate induction will be completed in the first 8 days followed by a 10-week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools in your career. You’ll have the opportunity to move to hybrid working once competent in the role.
What you\’ll be responsible for:
- Providing excellent service to our customers on the telephone and in writing
- Guiding the customer and/or broker through the claims process
- Keeping the customer and/or broker updated
- Handling your own portfolio of claims
- Identifying indemnity concerns
- Identifying potential fraud and referring to the relevant department
- Investigating and decided who is responsible for the incident
- Settling the other driver’s claim effectively which may include personal injury and credit hire
- Supporting colleagues by providing assistance and sharing knowledge
- Achieving strategic objectives through departmental Key Performance Indicators (KPI’s)
What you\’ll need:
- Previous experience in handling motor claims specifically third-party damage, personal injury and/or credit hire including litigation
- A passion for delivering an excellent customer service experience and finding the best outcome for our customers and brokers.
- To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
- Strong written and verbal communication skills along with effective listening and empathy
- Strong attention to detail
- Strong negotiation skills
- Organised with ability to prioritise your workload.
- To be able to make decisions based on the information presented
- To be a team player
And if you have this, even better
- Previous experience of commercial or fleet insurance, ideally within a claims environment
- Previous experience with personal injury claims
- CII qualification
We understand that you might not meet every single requirement, but if you believe you fulfil most of the criteria, we encourage you to apply and explore the opportunity to grow your career with us.
Our Benefits
- Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- Electric vehicle – salary sacrifice scheme
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app – Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance – 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
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Fleet Claims Handler employer: Somerset Bridge
Contact Detail:
Somerset Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating your experience and how it relates to the Fleet Claims Handler role.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the deadline. Apply through our website and follow up with a friendly email to express your enthusiasm for the position.
✨Tip Number 4
Showcase your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. This will demonstrate your passion for delivering excellent service, which is key for this role.
We think you need these skills to ace Fleet Claims Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fleet Claims Handler role. Highlight your relevant experience and skills that match what we’re looking for, especially in customer service and claims handling.
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see who you are!
Highlight Your Attention to Detail: In claims handling, attention to detail is crucial. Use specific examples in your application to demonstrate how you've successfully managed details in previous roles or projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Somerset Bridge
✨Know Your Claims Inside Out
Make sure you understand the ins and outs of fleet claims handling. Brush up on common scenarios, such as third-party damage and personal injury claims. Being able to discuss these topics confidently will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, prepare examples of how you've delivered great customer experiences in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation effectively.
✨Demonstrate Your Tech Savviness
Familiarise yourself with Microsoft Office and any other relevant software. You might be asked about your experience with technology during the interview, so be ready to discuss how you've used these tools to manage your workload and improve efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life claims handling situations. Practice how you would approach investigating a claim or negotiating a settlement. This will not only help you think on your feet but also demonstrate your problem-solving skills.
