Renewals Manager in Bristol

The Renewals Manager is accountable for the end to end commercial performance of the internal car insurance renewal portfolio, including cancellations performance. The role exists to optimise renewal pricing, add-ons and premium finance offerings and customer/operations/marketing processes by balancing customer retention, profitability regulatory compliance and long term portfolio sustainability. Sitting within the Commercial function, the Renewals Manager plays a pivotal role in shaping pricing strategy, optimising processes and communications, embedding fair value principles, and translating analytical insight into commercial, pricing and operations actions that support the organisation’s growth and customer objectives.

What you'll be responsible for:

• Renewal Pricing and Process Strategy & Delivery: Define and own the renewal pricing strategy across internal car insurance products, aligned to business targets for retention, loss ratio, and lifetime value. Translate strategic objectives into actionable pricing rules, rating structures, process changes and optimisation approaches at renewal. Ensure renewal pricing and processes reflect customer risk, behaviour and value, whilst remaining competitive and compliant. Identify and implement pricing and process/communications strategies to minimise cancellation. Work with the Retail Pricing Manager to ensure that renewal performance is considered in any pricing and portfolio changes they make.
• Performance Management & Insight: Monitor and analyse renewal performance, including retention, churn, price elasticity, margin and customer outcomes. Identify trends, risks and opportunities within the renewal portfolio and recommend corrective or enhancing actions. Develop and maintain robust MI, dashboards and insight packs for senior leadership and governance forums. Conduct post implementation reviews of pricing, process and communications changes to assess effectiveness and customer impact.
• Stakeholder Collaboration: Work closely with the Underwriting team to ensure pricing and risk appetite remain aligned. Partner with Actuarial and Data Science teams on model development, segmentation and predictive insights. Collaborate with Distribution, Marketing, and Customer Operations to support renewal communications, propositions, and customer journeys. Act as the pricing subject matter expert for renewals in cross functional initiatives and decision making forums.
• Governance, Risk & Regulation: Ensure all renewal activities comply with FCA regulations, pricing practices rules, and Consumer Duty requirements. Own and manage pricing governance processes, including documentation, approvals, testing and audit readiness. Proactively identify and mitigate conduct, regulatory, and reputational risks associated with all renewal decisions.
• Leadership & Capability Development: Lead, coach, and develop pricing/renewal analysts, whether as direct reports or in collaboration with pricing colleagues, fostering a high performance and learning oriented culture. Set clear objectives, provide feedback and support career development within the team. Contribute to the ongoing development of pricing capability, tools and ways of working across the department.
• Continuous Improvement & Change: Drive continuous improvement in renewal pricing approaches, including automation, optimisation and advanced analytics. Drive continuous improvement in operations approaches including automation and advanced analytics to drive efficiency. Support strategic transformation initiatives such as pricing modernisation, platform changes and new product launches. Keep abreast of market developments, competitor activity, and emerging best practice in insurance pricing.
• Risk Management: To proactively identify, manage and mitigate business risks encountered as part of day-to-day role.
• Regulatory: Act with integrity, adhering to regulatory frameworks set out by the FCA and other regulatory bodies ensuring best possible outcomes for our customers.

What you'll need:

• Strong commercial and technical understanding of motor insurance pricing and portfolio management.
• Understanding of operations processes, customer communications and customer behaviour.
• Advanced analytical capability, with experience interpreting complex data and modelling outputs.
• Ability to develop and operationalise pricing and process strategies that deliver measurable business outcomes.
• Excellent stakeholder management skills, with the confidence to influence and challenge at senior levels.
• Ability to influence across teams to deliver actions from cross-functional teams.
• Strong written and verbal communication skills, including the ability to simplify complex concepts.
• Experience using pricing and data tools such as SQL, SAS, Python, R, or equivalent pricing platforms.
• Proven ability to manage competing priorities and deliver high quality outputs under time pressure.

Our Benefits:

• Hybrid working – 2 days in the office and 3 days working from home.
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus.
• Pension scheme – 5% employee, 6% employer.
• Flexible working – we will always consider applications for those who require less than the advertised hours.
• Flexi-time.
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs.
• Electric vehicle – salary sacrifice scheme.
• 100’s of exclusive retailer discounts.
• Professional wellbeing, health & fitness app - Wrkit.
• Enhanced parental leave, including time off for IVF appointments.
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary.
• 25% Car Insurance Discount.
• 20% Travel Insurance Discount.
• Cycle to Work Scheme.
• Employee Referral Scheme.
• Community support day.