Business Resilience Manager in Bristol

The Business Resilience Manager leads SBG’s Operational Resilience and Business Continuity framework, ensuring the organisation can continue delivering important business services within defined tolerances during disruption. Operating in a first‑line role, you will oversee and coordinate resilience delivery across Technology, Business, and suppliers, supporting senior leadership and Board‑level accountability. You’ll ensure compliance with FCA expectations through robust mapping, scenario testing, governance, and audit‑ready evidence. By identifying critical dependencies, risks, and vulnerabilities across systems and third parties, you will inform resilience planning and investment, strengthen the firm’s resilience posture, and reduce the risk of customer harm and regulatory breach.

What you'll be responsible for:

• Governance & Stakeholder Engagement: Own the Operational Resilience and Business Continuity framework, governance, and evidence. Lead governance forums and provide clear updates, risks, and recommendations to senior stakeholders and committees. Develop and maintain resilience policies, standards, and procedures.
• Important Business Services & Mapping: Lead end‑to‑end mapping of Important Business Services across systems, processes, people, and suppliers. Maintain accurate, audit‑ready mapping and identify critical dependencies, risks, and single points of failure.
• Business Continuity & Incident Management: Deliver Business Continuity controls, including BIAs, plans, and risk assessments. Support incident response and recovery, ensuring alignment to impact tolerances. Lead lessons learned and track actions from incidents, audits, and near misses.
• Scenario Testing: Design and deliver resilience testing (e.g. cyber incidents, failover, supplier disruption, site outages). Maintain the testing plan, document outcomes, and track remediation actions.
• Supplier & Third‑Party Resilience: Assess supplier resilience (e.g. cloud, SaaS, managed services). Test recovery capabilities and highlight concentration or dependency risks.
• Risk & Continuous Improvement: Identify vulnerabilities and maintain remediation plans, tracking delivery and escalation. Support investment decisions by articulating risks, control gaps, and priorities.
• Reporting & Regulatory Compliance: Produce management information and Board‑level reporting. Ensure compliance with FCA Operational Resilience requirements and support audits and regulatory engagement.
• Training & Awareness: Deliver resilience training and embed a strong resilience culture across the organisation. Act as a subject matter expert for Operational Resilience across Technology and the wider business.

What you'll need:

• Strong expertise in Operational Resilience and Business Continuity, with a solid understanding of FCA requirements (IBS, impact tolerances, scenario testing).
• Proven experience owning resilience governance, including forums, reporting, and audit‑ready evidence.
• Advanced end‑to‑end service and dependency mapping across technology, processes, people, and third parties.
• Ability to identify critical vulnerabilities, single points of failure, and resilience risks in complex environments.
• Hands‑on delivery of BCM controls (BIAs, BCPs, DR plans) and resilience testing programmes.
• Experience designing and executing severe but plausible scenarios (technical and non‑technical).
• Involvement in major incident response, with experience in recovery, post‑incident reviews, and remediation tracking.
• Strong understanding of third‑party resilience, including cloud, SaaS, and supplier risk.
• Ability to translate resilience gaps into prioritised remediation and investment cases.
• Excellent communication skills, with the ability to present risk and trade‑offs to senior stakeholders and the Board.
• Strong analytical and MI capability to identify trends and emerging risks.
• Confident stakeholder manager, able to influence and embed resilience awareness across the business.

Desirable:

• Experience with risk, resilience, or data analysis tools and project management systems.
• Understanding of the insurance market and related products/services.

Our Benefits:

• Hybrid working – 2 days in the office and 3 days working from home.
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus.
• Pension scheme – 5% employee, 6% employer.
• Flexible working – we will always consider applications for those who require less than the advertised hours.
• Flexi‑time.
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs.
• Electric vehicle – salary sacrifice scheme.
• 100’s of exclusive retailer discounts.
• Professional wellbeing, health & fitness app - Wrkit.
• Enhanced parental leave, including time off for IVF appointments.
• Religious bank holidays – if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance – 4 times your salary.
• 25% Car Insurance Discount.
• 20% Travel Insurance Discount.
• Cycle to Work Scheme.
• Employee Referral Scheme.
• Community support day.