At a Glance
- Tasks: Support financial processes and resolve discrepancies in a collaborative team environment.
- Company: Somerset Bridge Group, focused on innovative UK motor insurance solutions.
- Benefits: Hybrid working, generous leave, bonuses, and exclusive discounts.
- Other info: Dynamic role with opportunities for professional growth and community support.
- Why this job: Join a supportive team and make a real impact in finance operations.
- Qualifications: Strong problem-solving skills and experience with data management.
The predicted salary is between 24984 - 24984 £ per year.
At Somerset Bridge Group, we are building a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance. We are committed to delivering transparent products and an efficient, fair service to our policyholders, placing customers at the heart of everything we do. We are proud of our collaborative culture and recognise that our people are key to our success. We are always looking for passionate individuals who enjoy problem-solving, continuous improvement, and being part of a fast-moving, supportive environment.
We are looking for a proactive and detail-oriented Broking Operations Administrator to join our Distribution Operations team. This role sits within a collaborative function that works closely with our call centre colleagues in South Africa, supporting a wide range of financial and operational processes. This is an ideal opportunity for someone who enjoys resolving complex issues, identifying areas for improvement, and working cross-functionally to enhance business performance. You will play a key role in investigating discrepancies, managing payment processes, and ensuring accuracy across our systems.
What you'll be responsible for:
- Finance & Provider Reconciliation
- Investigate and resolve discrepancies between internal systems and finance providers
- Manage reporting exceptions, including declined policies and manual payment requirements
- Ensure accurate and timely reconciliation of financial data
- Payment Processing & Adjustments
- Process atypical payments, including write-offs and financed case settlements
- Manage unpaid premiums, including referrals to collection agencies
- Review and action correspondence from debt management agencies
- Operational Support
- Monitor system errors, incorrect data entries, and operational inconsistencies
- Investigate outstanding policy balances and issue appropriate customer communications (e.g. chasers and refunds)
- Manage daily administrative tasks, including inbox and diary management
- Collaborate with wider teams to provide insights, feedback, and support continuous improvement initiatives
What you'll need:
- Strong problem-solving skills with a keen eye for detail
- The ability to prioritise workloads and meet deadlines
- Confidence working with data, including experience using Microsoft Excel
- Excellent written communication skills
- The ability to collaborate effectively with a wide range of stakeholders, including international teams
- A proactive and self-motivated approach, with the ability to quickly learn and retain new information
Our Benefits:
- Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- Electric vehicle – salary sacrifice scheme
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
Broking Operations Administrator in Bristol employer: Somerset Bridge
At Somerset Bridge Group, we pride ourselves on fostering a collaborative and supportive work culture that places our employees at the heart of our success. As a Broking Operations Administrator in Bristol, you will benefit from hybrid working arrangements, generous annual leave, and a range of wellness initiatives, all while contributing to a sustainable business focused on innovation in the UK motor insurance sector. With ample opportunities for professional growth and a commitment to continuous improvement, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Broking Operations Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves resolving discrepancies and managing payments, think of examples from your past experiences where you tackled similar challenges. Be ready to share these during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our collaborative culture at Somerset Bridge Group.
We think you need these skills to ace Broking Operations Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Broking Operations Administrator role. Highlight your problem-solving abilities and attention to detail, as these are key for us at Somerset Bridge Group.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our collaborative culture. Share specific examples of how you've tackled complex issues in the past.
Showcase Your Communication Skills:Since excellent written communication is crucial for this position, ensure your application is clear and concise. Avoid jargon and keep it professional yet approachable, just like we do at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and stands out in our system. Plus, it’s super easy!
How to prepare for a job interview at Somerset Bridge
✨Know Your Numbers
As a Broking Operations Administrator, you'll be dealing with financial data regularly. Brush up on your Excel skills and be prepared to discuss how you've used data to solve problems in the past. This will show your confidence and capability in handling the role's requirements.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've resolved discrepancies or improved processes. Be ready to explain your thought process and the steps you took to reach a solution. This will demonstrate your proactive approach and attention to detail, which are key for this position.
✨Communicate Clearly
Since you'll be collaborating with international teams, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively communicated with different stakeholders in previous roles, especially when it comes to complex issues.
✨Emphasise Teamwork
This role requires working closely with various teams, so highlight your experience in collaborative environments. Share examples of how you've contributed to team success and supported continuous improvement initiatives, as this aligns perfectly with the company's values.
