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- Tasks: Handle your own portfolio of claims and guide customers through the process.
- Company: Join Somerset Bridge Limited, a supportive team handling 50,000 claims annually.
- Benefits: Enjoy hybrid working, generous leave, bonuses, and exclusive discounts.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Passion for customer service and proficiency in technology required.
- Other info: Fast career progression with excellent training and a dynamic work environment.
The predicted salary is between 25235 - 35229 £ per year.
Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!
Application Deadline: 9 February 2026
Department: [SBL] Total Loss
Location: Newcastle
Compensation: £25,235 / year
What you’ll be doing:
- You will have your own portfolio of claims to handle through to settlement. These will mainly be claims where our customers' vehicle has been deemed beyond economical repair and they’re wishing to make a claim through their insurance policy.
- You will obtain the relevant information to investigate the claim, whilst keeping the customer updated and liaising with them to agree a settlement.
Training:
Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10-week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools for your career. You’ll have the opportunity to move to hybrid working once you are competent in the role.
What you’ll be responsible for:
- Providing excellent service to our customers on the telephone and in writing
- Guiding the customer through the claims process
- Handling your own portfolio of claims
- Supporting colleagues by providing assistance and sharing knowledge
- Achieving strategic objectives through departmental KPI’s
What you’ll need:
- A passion for delivering an excellent customer service experience and finding the best outcome for our customers
- To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
- Strong written and verbal communication skills along with effective listening and empathy
- Strong attention to detail
- To be able to make decisions based on the information presented
- To be a team player
And if you have this, even better:
- Previous experience in customer service within a call centre is preferred however, transferable skillsets within an applicable customer service environment are equally valued e.g. retail, hospitality or leisure
- Previous experience in handling motor claims
- CII qualification
We understand that you might not meet every single requirement, but if you believe you fulfil most of the criteria, we encourage you to apply and explore the opportunity to grow your career with us.
Our Benefits:
- Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- Electric vehicle – salary sacrifice scheme
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
Claims Handler - Total Loss in Newcastle upon Tyne employer: Somerset Bridge Group
Contact Detail:
Somerset Bridge Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Total Loss in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Somerset Bridge Limited and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate strong verbal and written communication. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our awesome team at Somerset Bridge Limited.
We think you need these skills to ace Claims Handler - Total Loss in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Handler role. Highlight any customer service experience and your ability to handle claims, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering excellent customer service. Share specific examples of how you've helped customers in the past, as this will help us see your potential in handling claims effectively.
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to us quickly and efficiently, plus you can easily keep track of your application status!
How to prepare for a job interview at Somerset Bridge Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in the context of total loss. Familiarise yourself with common scenarios and how to approach them. This will show that you’re proactive and ready to tackle the challenges of the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and empathy, as these are crucial for keeping customers informed and satisfied.
✨Demonstrate Your Tech Savviness
Make sure you’re comfortable with technology, particularly Microsoft Office. During the interview, mention any relevant software or systems you’ve used in previous roles. This will reassure them that you can handle multitasking and using multiple systems effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the training programme, career progression opportunities, or how the team collaborates. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
