Claims Handler - Total Loss

Claims Handler - Total Loss

North East Full-Time 21000 - 30000 £ / year (est.) No home office possible
Go Premium
S

At a Glance

  • Tasks: Handle your own portfolio of claims and guide customers through the process.
  • Company: Join Somerset Bridge Group, a leader in claims handling with a focus on people development.
  • Benefits: Enjoy hybrid working, generous leave, bonuses, and exclusive discounts.
  • Why this job: Fast-track your career with excellent training and a supportive team culture.
  • Qualifications: Passion for customer service, tech-savvy, and strong communication skills required.
  • Other info: Flexible hours and enhanced parental leave options available.

The predicted salary is between 21000 - 30000 £ per year.

Join to apply for the Claims Handler – Total Loss role at Somerset Bridge Group

22 hours ago Be among the first 25 applicants

Join to apply for the Claims Handler – Total Loss role at Somerset Bridge Group

Description

Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

Application Deadline: 4 August 2025

Department: [SBL] Total Loss

Location: Newcastle

Compensation: £25,235 / year

Description

Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

What you’ll be doing
You will have your own portfolio of claims to handle through to settlement. These will mainly be claims where our customers vehicle has been deemed beyond economical repair and they’re wishing to make a claim through their insurance policy. You will obtain the relevant information to investigate the claim, whilst keeping the customer updated and liaising with them to agree a settlement.

Training
Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10- week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools for your career. You’ll have the opportunity to move to hybrid working once you are competent in the role.

What you\’ll be responsible for:

  • Providing excellent service to our customers on the telephone and in writing
  • Guiding the customer through the claims process
  • Handling your own portfolio of claims
  • Supporting colleagues by providing assistance and sharing knowledge
  • Achieving strategic objectives through departmental Key Performance Indicators (KPI’s)

What you\’ll need:

  • A passion for delivering an excellent customer service experience and finding the best outcome for our customers
  • To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
  • Strong written and verbal communication skills along with effective listening and empathy
  • Strong attention to detail
  • To be able to make decisions based on the information presented
  • To be a team player

And if you have this, even better

  • Previous experience in customer service within a call centre is preferred however, transferable skillsets within an applicable customer service environment are equally valued e.g. retail, hospitality or leisure
  • Previous experience in handling motor claims
  • CII qualification

Our Benefits

  • Hybrid working – 2 days in the office and 3 days working from home
  • 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
  • Discretionary annual bonus
  • Pension scheme – 5% employee, 6% employer
  • Flexible working – we will always consider applications for those who require less than the advertised hours
  • Flexi-time
  • Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
  • Electric vehicle – salary sacrifice scheme
  • 100’s of exclusive retailer discounts
  • Professional wellbeing, health & fitness app – Wrkit
  • Enhanced parental leave, including time off for IVF appointments
  • Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
  • Life Assurance – 4 times your salary
  • 25% Car Insurance Discount
  • 20% Travel Insurance Discount
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • Community support day

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Finance and Sales

  • Industries

    Insurance

Referrals increase your chances of interviewing at Somerset Bridge Group by 2x

Get notified about new Claims Handler jobs in Newcastle Upon Tyne, England, United Kingdom.

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

North East, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 5 hours ago

Newcastle Upon Tyne, England, United Kingdom 5 hours ago

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 2 days ago

Tactical Litigated Credit Hire File Handler

Newcastle Upon Tyne, England, United Kingdom 2 days ago

Tactical Pre-Litigated Credit Hire File Handler

Newcastle Upon Tyne, England, United Kingdom 2 days ago

Newcastle Upon Tyne, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Claims Handler - Total Loss employer: Somerset Bridge Group

Somerset Bridge Limited is an exceptional employer located in Newcastle, offering a supportive work environment that prioritises employee development and career progression. With comprehensive training programmes, flexible working options, and a range of benefits including generous annual leave and a healthcare cash plan, we foster a culture that values both personal and professional growth, making it a rewarding place to build your career in claims handling.
S

Contact Detail:

Somerset Bridge Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Claims Handler - Total Loss

✨Tip Number 1

Familiarise yourself with the claims process, especially for total loss situations. Understanding how to assess a vehicle's condition and the criteria for determining if it's beyond economical repair will give you an edge in interviews.

✨Tip Number 2

Brush up on your customer service skills. Since this role involves direct communication with customers, showcasing your ability to empathise and provide excellent service will be crucial during any discussions with the hiring team.

✨Tip Number 3

Highlight any experience you have with multitasking and using technology, particularly Microsoft Office. Being able to demonstrate your proficiency in managing multiple systems will show that you're well-prepared for the demands of the role.

✨Tip Number 4

Network with current or former employees of Somerset Bridge Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.

We think you need these skills to ace Claims Handler - Total Loss

Customer Service Excellence
Strong Verbal Communication
Written Communication Skills
Empathy and Active Listening
Attention to Detail
Decision-Making Skills
Proficiency in Microsoft Office
Multitasking Abilities
Team Collaboration
Claims Handling Knowledge
Time Management
Problem-Solving Skills
Adaptability to Change
Knowledge of Insurance Policies

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved claims handling. Use keywords from the job description to demonstrate your fit for the Claims Handler - Total Loss position.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've successfully handled customer interactions or claims in the past, and express your enthusiasm for the training and career progression opportunities at Somerset Bridge Group.

Highlight Relevant Skills: In your application, emphasise your strong written and verbal communication skills, attention to detail, and ability to multitask using technology. These are crucial for the role, so provide examples of how you've demonstrated these skills in previous positions.

Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Claims Handler.

How to prepare for a job interview at Somerset Bridge Group

✨Show Your Customer Service Passion

Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on providing support and guidance throughout the claims process.

✨Demonstrate Your Communication Skills

Since strong written and verbal communication skills are essential for this position, prepare to discuss how you've effectively communicated with customers in previous roles. Consider practising common interview questions to showcase your ability to listen and empathise with clients.

✨Familiarise Yourself with Claims Handling

Research the claims handling process, particularly in relation to total loss claims. Understanding the basics will not only help you answer questions more confidently but also demonstrate your genuine interest in the role and the company.

✨Highlight Your Attention to Detail

Be ready to provide examples of how your attention to detail has positively impacted your work. This could include instances where you caught errors or ensured accuracy in documentation, which is crucial when handling claims and making decisions based on presented information.

Claims Handler - Total Loss
Somerset Bridge Group
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

S
  • Claims Handler - Total Loss

    North East
    Full-Time
    21000 - 30000 £ / year (est.)

    Application deadline: 2027-07-28

  • S

    Somerset Bridge Group

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>