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For Companies At a Glance
- Tasks: Handle claims, provide excellent customer service, and support colleagues in a dynamic team.
- Company: Join Somerset Bridge Limited, a leader in claims handling with a focus on people development.
- Benefits: Enjoy hybrid working, generous leave, bonuses, and exclusive discounts.
- Why this job: Make a real difference by helping customers navigate their claims and grow your career.
- Qualifications: Passion for customer service, strong communication skills, and tech-savvy.
- Other info: Fast career progression and comprehensive training provided to kickstart your journey.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Description Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!
Application Deadline: 13 February 2026
Department: [SBL] Interventions
Location: Newcastle
Compensation: £25,750 – £30,750 / year
Description Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!
What you’ll be doing
You’ll have your own portfolio of claims to handle through to settlement. The successful candidate will be responsible for intervening on third party claims where our customer is being held at fault for the accident and upselling additional insurance products.
Training
Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10 week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools in your career. You’ll have the opportunity to move to hybrid working once competent in the role.
What you\’ll be responsible for
- Providing excellent service to our customers on the telephone and in writing
- Guiding the customer through the claims process
- Handling your own portfolio of claims
- Identifying indemnity concerns
- Identifying potential fraud and referring to the relevant department
- Investigating and deciding who is responsible for the incident
- Settling the other driver’s claim effectively
- Supporting colleagues by providing assistance and sharing knowledge
- Achieving strategic objectives through departmental KPI’s
What you\’ll need
- A passion for delivering an excellent customer service experience and finding the best outcome for our customers
- To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
- Strong written and verbal communication skills along with effective listening and empathy
- Strong attention to detail
- Strong negotiation skills
- Organised with ability to prioritise your workload
- To be able to make decisions based on the information presented
- To be a team player
And if you have this, even better
- Previous experience in customer service within a call centre is preferred however, transferable skillsets within an applicable customer service environment are equally valued e.g. retail, hospitality or leisure
- Previous experience in handling motor claims
- CII qualification
Our Benefits
- Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- Electric vehicle – salary sacrifice scheme
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app – Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance – 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
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Claims Handler - Interventions employer: Somerset Bridge Group
Contact Detail:
Somerset Bridge Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Interventions
✨Tip Number 1
Get to know the company! Research Somerset Bridge Limited and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling claims and interacting with customers, it’s crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Somerset Bridge Limited.
We think you need these skills to ace Claims Handler - Interventions
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your passion for delivering excellent customer service in your application. We want to see how you can find the best outcomes for our customers, so share any relevant experiences that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Claims Handler role. Mention your experience with multitasking and using technology, as these are key to succeeding with us.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and make sure your points are easy to understand. This will show us that you have strong written communication skills, which are super important for this role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Somerset Bridge Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in the context of motor claims. Understand the common processes and challenges involved, as well as the importance of customer service in this role. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since strong written and verbal communication is key for a Claims Handler, practice articulating your thoughts clearly. You might even want to prepare examples of how you've effectively communicated with customers in past roles. This will help demonstrate your ability to guide customers through the claims process.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've had to make decisions based on limited information or resolve conflicts. This role requires quick thinking and effective negotiation skills, so showcasing your experience in these areas will be a big plus.
✨Emphasise Teamwork and Support
As a Claims Handler, you'll be part of a team that values collaboration. Share examples of how you've supported colleagues in previous jobs, whether through sharing knowledge or assisting with workloads. This will illustrate that you're a team player who can contribute positively to the work environment.
