GP Receptionist

We are delighted to offer an opportunity for a Receptionist to join our CQC Outstanding GP Practice as part of a maternity cover position starting April 2026. This is a valued role at the heart of our organisation supporting patients, coordinating care, and helping the practice run smoothly every day.

As a GP receptionist, no two days are the same. It's a fast-paced role that requires compassion, resilience, and strong communication skills but it's also incredibly rewarding. You'll be joining a close-knit, supportive team who take pride in delivering excellent patient care and maintaining a friendly, positive working environment.

If you're someone who enjoys helping others, thrives in a busy environment, and wants to be part of a practice that genuinely values its staff, this could be the perfect role for you.

In this role, you will be the first point of contact for our patients, providing a welcoming and professional service both in person and over the telephone and online. You'll be responsible for handling appointment bookings, signposting patients to the right services, managing enquiries, and supporting the clinical team with a range of administrative tasks. This includes maintaining accurate records, processing documentation, and helping ensure the smooth day-to-day running of the practice.

The position requires strong communication skills, attention to detail, and the ability to remain calm and efficient in a busy environment. You'll play an important part in delivering excellent patient care and supporting the overall operations of the practice.

Our team is made up of dedicated clinicians, experienced administrative staff, and supportive management who work closely together to deliver high-quality care to our community. We value teamwork, open communication, and a positive working atmosphere where everyone feels respected and appreciated.

Our reception and administrative team play a vital role in keeping the practice running smoothly, and we take pride in creating an environment where colleagues support each other, celebrate achievements, and navigate challenges as a team. We are committed to maintaining a friendly, inclusive culture where new team members are made to feel at home from day one.

As part of our practice, you'll benefit from a supportive work environment, opportunities to learn new skills, and the chance to make a real difference to the lives of our patients. We believe in helping our staff grow, encouraging ideas, and ensuring everyone has the tools they need to succeed in their role.

Provide a wide range of reception and administrative support to the multidisciplinary team. Responsibilities include greeting and directing patients, managing the appointment system, handling enquiries, processing information, and acting as the main point of contact for patients and external agencies.

• Good general education (GCSE level or equivalent).
• Evidence of continuing professional development.
• Training in customer service, administration, or healthcare support.
• EMIS or TPP SystmOne training.

• Experience working in a customer-facing or administrative role.
• Experience handling telephone and face-to-face enquiries.
• Experience using computer systems for data entry and record keeping.
• Previous experience in a GP surgery, NHS, or healthcare environment.
• Experience processing confidential information in line with data protection regulations.
• Experience using clinical systems such as EMIS or SystmOne.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.