Enterprise Account Director

About Somerce Somerce is a Tik Tok Shop specialist agency focused on driving GMV growth for brands.

We work with some of the fastest-growing beauty, fashion, lifestyle and FMCG brands in the UK, US and EU, managing everything from live commerce and affiliates to paid media and trading strategy.

What You Will Do

• Enterprise Client Leadership
• Own and lead Somerce's most valuable, complex client relationships at the most senior level
• Build deep partnerships with C-suite and VP-level stakeholders across marketing, e-commerce and commercial functions
• Navigate complex internal structures - across brand teams, regional leads, procurement, legal and finance - with confidence and clarity
• Act as the strategic partner clients turn to when they have a big question, a difficult decision or a new opportunity
• Protect and grow revenue across your portfolio through exceptional delivery and trusted relationships
• Strategic Planning & Commercial Growth
• Own the Tik Tok Shop strategy for your enterprise accounts - market by market, brand by brand
• Build multi-quarter growth plans that integrate paid, affiliate, live commerce and content into a single commercial roadmap
• Identify expansion opportunities within existing accounts: new markets, new product lines, new channels
• Lead global-to-local strategy work - translating brand positioning into Tik Tok-native approaches that perform across the UK, US and EU
• Partner with senior leadership at Somerce to shape how we approach and retain enterprise accounts
• Performance & Commercial Accountability
• Own GMV targets across your portfolio and hold delivery tightly
• Stay across performance daily - understanding variances and driving corrective action before clients need to ask
• Lead QBRs, annual planning sessions and executive-level reviews with confidence and rigour
• Present performance narratives that are clear, honest and commercially grounded - not dressed up
• Forecast accurately and manage client expectations with transparency
• Stakeholder & Relationship Management
• Map and manage complex, multi-layered stakeholder relationships within each enterprise account
• Build relationships beyond your day-to-day contacts - into the decision-makers who renew, expand and champion the partnership
• Handle difficult conversations - around performance, scope, budget and strategy - with professionalism and composure
• Represent Somerce at senior client events, agency reviews and industry forums
• Proactively manage renewal and contract expansion cycles, with full commercial awareness
• Internal Leadership & Collaboration
• Act as the internal voice of your enterprise clients - ensuring the wider Somerce team understands priorities, pressures and opportunities
• Set the brief for channel leads (paid, affiliates, content, trading) and hold them accountable to delivery
• Escalate and resolve issues quickly, without drama
• Contribute to agency-level thinking on how to structure, resource and grow our enterprise offering
• Mentor Account Directors and senior account team members on enterprise client management
• How You'll Work
• High-ownership, low-bureaucracy environment - you will have the autonomy to make decisions and the accountability to live with them
• You are expected to move quickly, think strategically and communicate with clarity at every level
• Enterprise clients require patience, precision and persistence - alongside a relentless focus on results
• This is a role for someone who has done this before at scale and is ready to do it again somewhere that moves faster

Requirements

Essential

• Significant experience managing enterprise or global brand relationships at a senior agency or platform level
• Proven track record of retaining and growing accounts with large, complex organisations
• Confidence operating at C-suite and VP level - you are equally comfortable in a board presentation and a working session
• Deep commercial acumen: you understand how large brands make decisions, manage budgets and evaluate agency partnerships
• Experience navigating multi-market, multi-stakeholder client environments
• Strong understanding of e-commerce performance, GMV mechanics and digital trading strategy
• Exceptional communication and presentation skills - written and verbal

Desirable

• Experience with Tik Tok Shop, social commerce or marketplace channels at an enterprise level
• Background working with global FMCG, beauty or lifestyle brands
• Familiarity with how large brands approach Tik Tok - internally, through agencies and via platform partnerships
• Experience contributing to or leading enterprise new business pitches

Benefits

• Core Benefits
• Highly competitive salary, reflecting the seniority and commercial impact of this role
• Performance-related bonus aligned to portfolio GMV and retention
• 28 days holiday + bank holidays
• Hybrid working with offices in London and Manchester
• Flexible working hours - we care about output, not clock-watching
• Growth & Career Development
• A seat at the table as Somerce scales its enterprise offering globally
• Regular performance reviews focused on development and impact
• Direct exposure to some of the world's most recognised consumer brands
• The opportunity to define what enterprise client success looks like at a fast-growing agency
• Financial & Lifestyle Perks
• Company pension scheme
• Monthly wellness allowance (gym, fitness, mental wellbeing or similar)
• Team socials and events throughout the year
• Staff discounts across our brands and partners

Work Environment

• Fast-paced, high-ownership culture
• Minimal bureaucracy and maximum accountability
• Surrounded by people who care about performance, creativity and doing things properly
• A business that wins with its clients - shared success matters
• The Somerce Difference
• We trust our people
• We move quickly and back good ideas
• You will have genuine influence over our most important client relationships and how we grow them
• If you perform, you'll grow - simple as that
• #J-18808-Ljbffr