E-commerce Manager / Social Commerce Manager

E-commerce Manager / Social Commerce Manager

Full-Time 36000 - 84000 £ / year (est.) Hybrid
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At a Glance

  • Tasks: Manage multiple TikTok Shops, optimise listings, and drive sales through innovative strategies.
  • Company: Somerce is a dynamic TikTok Shop agency in London, passionate about e-commerce innovation.
  • Benefits: Enjoy flexible remote work, regular team socials, and access to exciting brands and creators.
  • Other info: Ideal for self-starters who thrive in results-driven environments.
  • Why this job: Join a fast-paced team where your contributions directly impact client success and growth.
  • Qualifications: 2+ years in marketplace management with strong e-commerce and affiliate program knowledge.

The predicted salary is between 36000 - 84000 £ per year.

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Somerce is a vibrant, fast-growing TikTok Shop agency based in London. We help brands grow their presence and maximise sales on TikTok by managing and scaling their shop. Our team is passionate about innovation in e-commerce and obsessed with performance. We're now looking for an experienced Marketplace Manager to lead the success of multiple TikTok Shops in our client portfolio.

This role is ideal for someone who thrives on the operational, strategic, and commercial aspects of marketplace growth. You’ll be responsible for the end-to-end management of TikTok Shops - from optimising product listings and managing inventory to driving revenue through affiliate networks and data-led performance improvements

Key Responsibilities

TikTok Shop Operations

  • Oversee the daily management of multiple TikTok Shops across various clients.
  • Ensure accurate product listings, seamless order flows, and promotion setup.
  • Manage inventory, pricing, and merchandising to ensure optimal shop performance.
  • Develop and execute tailored TikTok Shop growth strategies for each brand.
  • Analyse performance data, market trends, and platform developments to inform decision-making.
  • Identify new sales opportunities, including product bundling, promotional tactics, and marketplace innovations.

Affiliate Program Management

  • Own and optimise affiliate centre setup and strategy for client shops.
  • Recruit, onboard, and manage TikTok affiliates, including maintaining strong communication via Lark.
  • Create compelling incentives and activation plans to drive affiliate sales.
  • Build and nurture affiliate communities that align with brand goals.

Performance Tracking & Optimisation

  • Monitor and report on key KPIs such as conversion rate, GMV, AOV, and traffic sources.
  • Leverage data to iterate and improve campaign and shop performance.
  • A/B test offers, content, and shop layouts to improve results over time.

Client Relationship Management

  • Act as the main point of contact for client shop performance.
  • Provide insights, recommendations, and regular performance updates.
  • Educate clients on TikTok Shop best practices and new platform features.

Cross-Functional Collaboration

  • Work closely with content, paid media, and influencer teams to ensure seamless alignment.
  • Collaborate with creators and affiliate partners to drive awareness and sales.

About Somerce

Somerce is a vibrant, fast-growing TikTok Shop agency based in London. We help brands grow their presence and maximise sales on TikTok by managing and scaling their shop. Our team is passionate about innovation in e-commerce and obsessed with performance. We're now looking for an experienced Marketplace Manager to lead the success of multiple TikTok Shops in our client portfolio.

This role is ideal for someone who thrives on the operational, strategic, and commercial aspects of marketplace growth. You’ll be responsible for the end-to-end management of TikTok Shops - from optimising product listings and managing inventory to driving revenue through affiliate networks and data-led performance improvements

Key Responsibilities

TikTok Shop Operations

  • Oversee the daily management of multiple TikTok Shops across various clients.
  • Ensure accurate product listings, seamless order flows, and promotion setup.
  • Manage inventory, pricing, and merchandising to ensure optimal shop performance.

Marketplace Strategy & Growth

  • Develop and execute tailored TikTok Shop growth strategies for each brand.
  • Analyse performance data, market trends, and platform developments to inform decision-making.
  • Identify new sales opportunities, including product bundling, promotional tactics, and marketplace innovations.

Affiliate Program Management

  • Own and optimise affiliate centre setup and strategy for client shops.
  • Recruit, onboard, and manage TikTok affiliates, including maintaining strong communication via Lark.
  • Create compelling incentives and activation plans to drive affiliate sales.
  • Build and nurture affiliate communities that align with brand goals.

Performance Tracking & Optimisation

  • Monitor and report on key KPIs such as conversion rate, GMV, AOV, and traffic sources.
  • Leverage data to iterate and improve campaign and shop performance.
  • A/B test offers, content, and shop layouts to improve results over time.

Client Relationship Management

  • Act as the main point of contact for client shop performance.
  • Provide insights, recommendations, and regular performance updates.
  • Educate clients on TikTok Shop best practices and new platform features.

Cross-Functional Collaboration

  • Work closely with content, paid media, and influencer teams to ensure seamless alignment.
  • Collaborate with creators and affiliate partners to drive awareness and sales.

About You

  • 2+ years of experience managing marketplace storefronts.
  • Strong understanding of e-commerce KPIs, operational levers, and platform mechanics.
  • Experience building and managing affiliate or creator programs.
  • Commercial mindset with a data-first approach to decision-making.
  • Excellent communication and stakeholder management skills.
  • A self-starter who thrives in a fast-moving, results-driven environment.

Why join Somerce?

You’ll have the opportunity to work in a fast-paced, growth-driven environment where your work will directly impact clients' success. If you're looking to expand your skills, work on innovative campaigns, and be part of a talented and supportive team, Somerce is the place for you.

Benefits

  • Flexible remote working
  • "Work from anywhere" policy for overseas work
  • Regular team socials
  • Access to a wide variety of innovative brands and creators

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

  • Industries

    Marketing Services

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E-commerce Manager / Social Commerce Manager employer: Somerce

Somerce is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about e-commerce and social media. With a focus on employee growth and development, team members enjoy high levels of ownership in their roles and the opportunity for rapid career progression. Located in vibrant cities like London and Manchester, employees benefit from a hybrid work model that promotes work-life balance while engaging with leading brands in the beauty, fashion, and lifestyle sectors.

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Contact Details:

Somerce Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land E-commerce Manager / Social Commerce Manager

✨Get to Know Your E-commerce Community

Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Somerce are looking for when hiring for a E-commerce Manager / Social Commerce Manager.

✨Showcase Your Skills with an Online Portfolio

In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Somerce for the E-commerce Manager / Social Commerce Manager, a tangible demonstration of your skills could make a huge difference.

✨Attend E-commerce Events and Conferences

Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Somerce as a E-commerce Manager / Social Commerce Manager, rub shoulders with their representatives when possible!

✨Utilise Company Resources

Don’t forget to check out Somerce’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-commerce Manager / Social Commerce Manager.

We think you need these skills to ace E-commerce Manager / Social Commerce Manager

E-commerce Management
Marketplace Strategy Development
Data Analysis and Interpretation
Affiliate Marketing
Inventory Management
Performance Tracking and Optimisation
Client Relationship Management

Some tips for your application 🫡

Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Somerce, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.

Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Somerce's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.

Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.

Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Somerce. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.

How to prepare for a job interview at Somerce

✨Show Off Your E-commerce Know-How

In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Somerce uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.

✨Portfolio Power: Showcase Your Results

For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.

✨Technical Questions: Prep for the Specifics

Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!

✨Engage in a Conversational Style

Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Somerce. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!