Charity Operations Manager

Somebody Cares Scotland is an Aberdeen-based charity dedicated to restoring dignity to people in need across the city and surrounding communities. Through its furniture provision service, food bank, and practical support programmes, the charity helps individuals and families facing challenging circumstances to establish safe, comfortable homes and access essential resources.

Somebody Cares Scotland is now seeking an experienced and motivated Charity Operations Manager to join the organisation at an exciting stage of development. This is a rewarding opportunity to play a central role in overseeing the charity’s day-to-day operations, ensuring services are delivered efficiently, effectively, and in line with the organisation’s values and mission.

The successful candidate will lead the operational delivery of the charity’s core services, including:

• Furniture provision
• Logistics and collections
• Food bank support
• Volunteer coordination

Reporting directly to the Chief Operating Officer, you will provide hands-on leadership across multiple service areas, ensuring that clients receive a high-quality, dignified service while supporting the continued growth and development of the organisation.

A key aspect of the role will involve line management responsibility for a team of client services staff and the Food Bank Coordinator, providing guidance, support, training, and performance management to ensure the delivery of excellent services. You will oversee client referral processes, maintain strong relationships with support workers and referral agencies, and ensure accurate client records are maintained in line with data protection requirements.

Working closely with the Senior Facilities & Logistics Manager, you will coordinate furniture collections and deliveries, oversee stock movement between sites, and ensure operational processes run smoothly across the organisation. The role will also involve supporting the day-to-day running of the food bank, monitoring stock levels, coordinating resources where required, and ensuring all services are delivered in line with the charity’s dignity-led approach.

You will also contribute to the planning and delivery of monthly sales events, seasonal campaigns, and community engagement activities, helping to maximise the impact of the charity’s work while supporting operational continuity across all service areas.

The successful candidate will have proven experience within an operational management or coordination role, together with demonstrable experience of leading and supporting staff teams. You will be highly organised, solutions-focused, and capable of managing multiple priorities within a fast-paced environment. Strong interpersonal and relationship-building skills are essential, along with the ability to work effectively with clients, volunteers, donors, colleagues, and external partners.

This is an excellent opportunity for a proactive and people-centred leader who is passionate about making a tangible difference within their local community. Joining Somebody Cares Scotland offers the chance to play a vital role in helping people rebuild their lives with dignity while contributing to the continued success and growth of a well-respected Aberdeen charity.