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- Tasks: Manage tailor-made holiday bookings and deliver exceptional customer service.
- Company: Join Somak Luxury Travel, an award-winning tour operator with 50 years of experience in African safaris.
- Benefits: Enjoy a competitive salary, commission opportunities, and hybrid working arrangements.
- Why this job: Create unforgettable travel experiences while building strong client relationships in a dynamic environment.
- Qualifications: Passion for African safaris, excellent communication skills, and 5 years of relevant experience required.
- Other info: Work in-office Monday to Wednesday, remote Thursday and Friday, plus one Saturday a month.
The predicted salary is between 28800 - 43200 £ per year.
Somak Luxury Travel, based in Harrow, is an award-winning tour operator with over 50 years of experience specializing in African safari holidays. We offer a range of exciting safari experiences in destinations such as Kenya, South Africa, Botswana, Zambia, and Tanzania, alongside luxurious beach retreats in Zanzibar and the Mombasa coast.
We are seeking a full-time hybrid Reservations Agent to join Somak Luxury Travel. In this role, you will be responsible for managing tailor-made holiday bookings, delivering exceptional customer service, and maintaining effective communication with clients. The ideal candidate will play a key role in creating personalized travel itineraries, nurturing client relationships, and identifying opportunities to upsell and cross-sell various travel services and experiences. This position is based in Harrow, with in-office work required Monday through Wednesday, remote work on Thursday and Friday, and one Saturday per month from 9 am to 1 pm.
Key Responsibilities:- Design and manage bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences.
- Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business.
- Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey.
- Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions.
- Manage client inquiries, bookings, and related administrative tasks efficiently and professionally.
- Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process.
- Provide administrative support to the team as needed.
- Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions.
- A genuine passion for African safari holidays, with demonstrable knowledge of the destinations we offer.
- Excellent phone etiquette and communication skills.
- A minimum of 5 years’ experience as a Travel Consultant or in a similar client-facing role.
- Strong organizational and time management skills.
- High attention to detail and excellent problem-solving abilities.
- Proficiency in reservation systems and MS Office.
- Proven track record of delivering high-quality results in a timely manner.
- Competitive salary with commission based on performance targets.
- 20 days of annual leave, plus bank holidays.
- Hybrid working arrangements.
Reservations Agent employer: Somak Luxury Travel
Contact Detail:
Somak Luxury Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the destinations offered by Somak Luxury Travel. Having in-depth knowledge about African safari holidays and beach retreats will not only help you stand out but also enable you to provide expert advice to clients.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent phone etiquette is crucial for this role, consider role-playing scenarios with friends or family to enhance your confidence and clarity when speaking with potential clients.
✨Tip Number 3
Showcase your organisational skills by preparing a mock itinerary for a hypothetical client. This will demonstrate your ability to design bespoke holidays and manage bookings effectively, which is key for the Reservations Agent position.
✨Tip Number 4
Stay updated on the latest travel trends and customer preferences. Being knowledgeable about current industry trends will allow you to identify upselling opportunities and provide innovative solutions to clients, making you a valuable asset to the team.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel consultancy or customer service. Emphasise any specific knowledge you have about African safari holidays and the destinations mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention how your skills align with the responsibilities of managing bespoke holiday bookings and delivering exceptional customer service.
Highlight Relevant Skills: In your application, focus on your organisational skills, attention to detail, and problem-solving abilities. Provide examples of how you've successfully managed client relationships and upsold services in previous roles.
Showcase Industry Knowledge: Demonstrate your knowledge of current travel trends and the specific destinations offered by Somak Luxury Travel. This could include mentioning recent developments in the travel industry or unique experiences available in the African safari market.
How to prepare for a job interview at Somak Luxury Travel
✨Show Your Passion for Travel
Make sure to express your genuine enthusiasm for African safari holidays during the interview. Share personal experiences or knowledge about the destinations offered by Somak Luxury Travel, as this will demonstrate your commitment and suitability for the role.
✨Highlight Your Customer Service Skills
Since the role involves delivering exceptional customer service, prepare examples of how you've successfully managed client relationships in the past. Discuss specific situations where you went above and beyond to ensure client satisfaction.
✨Demonstrate Your Organisational Skills
As a Reservations Agent, you'll need strong organisational abilities. Be ready to discuss how you manage multiple bookings and inquiries efficiently. You could mention tools or methods you use to stay organised and ensure timely responses.
✨Prepare for Upselling Scenarios
Think of ways you can identify opportunities to upsell or cross-sell travel services. Prepare a few examples of how you would approach this in a conversation with a client, showcasing your ability to enhance their travel experience while meeting business goals.
