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- Tasks: Manage tailor-made holiday bookings and deliver exceptional customer service.
- Company: Join Somak Luxury Travel, an award-winning tour operator with 50 years of experience in African safaris.
- Benefits: Enjoy a competitive salary, commission, 20 days annual leave, and hybrid working options.
- Why this job: Create unforgettable travel experiences while building strong client relationships in a dynamic environment.
- Qualifications: Passion for African safaris, excellent communication skills, and 5 years of relevant experience required.
- Other info: Work in-office Monday to Wednesday, remote Thursday and Friday, plus one Saturday a month.
The predicted salary is between 28800 - 43200 £ per year.
Somak Luxury Travel, based in Harrow, is an award-winning tour operator with over 50 years of experience specializing in African safari holidays. We offer a range of exciting safari experiences in destinations such as Kenya, South Africa, Botswana, Zambia, and Tanzania, alongside luxurious beach retreats in Zanzibar and the Mombasa coast.
We are seeking a full-time hybrid Reservations Agent to join Somak Luxury Travel. In this role, you will be responsible for managing tailor-made holiday bookings, delivering exceptional customer service, and maintaining effective communication with clients. The ideal candidate will play a key role in creating personalized travel itineraries, nurturing client relationships, and identifying opportunities to upsell and cross-sell various travel services and experiences. This position is based in Harrow, with in-office work required Monday through Wednesday, remote work on Thursday and Friday, and one Saturday per month from 9 am to 1 pm.
Key Responsibilities:- Design and manage bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences.
- Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business.
- Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey.
- Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions.
- Manage client inquiries, bookings, and related administrative tasks efficiently and professionally.
- Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process.
- Provide administrative support to the team as needed.
- Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions.
- A genuine passion for African safari holidays, with demonstrable knowledge of the destinations we offer.
- Excellent phone etiquette and communication skills.
- A minimum of 5 years’ experience as a Travel Consultant or in a similar client-facing role.
- Strong organizational and time management skills.
- High attention to detail and excellent problem-solving abilities.
- Proficiency in reservation systems and MS Office.
- Proven track record of delivering high-quality results in a timely manner.
- Competitive salary with commission based on performance targets.
- 20 days of annual leave, plus bank holidays.
- Hybrid working arrangements.
Reservations Agent employer: Somak Luxury Travel
Contact Detail:
Somak Luxury Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the destinations offered by Somak Luxury Travel, especially the African safari locations. Having in-depth knowledge about Kenya, South Africa, Botswana, Zambia, and Tanzania will not only impress during interviews but also help you speak confidently about tailor-made holiday bookings.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed client relationships in the past. Think of specific instances where you went above and beyond to ensure client satisfaction, as this aligns perfectly with the role's focus on delivering exceptional service.
✨Tip Number 3
Research current trends in the travel industry, particularly those related to luxury travel and safaris. Being able to discuss these trends during your interview will demonstrate your commitment to staying informed and your ability to offer innovative travel solutions to clients.
✨Tip Number 4
Prepare to discuss your experience with reservation systems and MS Office. Be ready to explain how you've used these tools in previous roles to manage bookings and enhance client experiences, as this technical proficiency is crucial for the Reservations Agent position.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel consultancy or customer service. Emphasise any specific knowledge of African safari holidays and your ability to create bespoke travel itineraries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel, particularly African safaris. Mention your experience in upselling and cross-selling travel services, and how you can contribute to building strong client relationships.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your phone etiquette and ability to manage client inquiries effectively.
Highlight Relevant Experience: In your application, detail your previous roles that align with the responsibilities of a Reservations Agent. Focus on your organisational skills, attention to detail, and any experience with reservation systems.
How to prepare for a job interview at Somak Luxury Travel
✨Show Your Passion for Travel
Make sure to express your genuine enthusiasm for African safari holidays during the interview. Share any personal experiences or knowledge you have about the destinations offered by Somak Luxury Travel, as this will demonstrate your commitment and suitability for the role.
✨Highlight Your Customer Service Skills
Since the role involves delivering exceptional customer service, prepare examples of how you've successfully managed client relationships in the past. Discuss specific situations where you went above and beyond to ensure client satisfaction, as this will showcase your ability to nurture long-term relationships.
✨Demonstrate Your Organisational Skills
As a Reservations Agent, you'll need strong organisational and time management skills. Be ready to discuss how you prioritise tasks and manage multiple bookings efficiently. Providing examples of how you've handled busy periods or tight deadlines will be beneficial.
✨Prepare for Upselling Scenarios
Since identifying opportunities to upsell and cross-sell is a key responsibility, think of examples where you've successfully recommended additional services or products to clients. Practising how you would approach these conversations can help you feel more confident during the interview.
