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- Tasks: Lead exciting software projects in the hospitality sector and ensure customer satisfaction.
- Company: Join a dynamic UK-based SaaS company focused on customer success and growth.
- Benefits: Enjoy remote work flexibility and opportunities for professional development.
- Why this job: Be at the forefront of customer success, making a real impact in a high-growth environment.
- Qualifications: Experience in project management and strong customer relationship skills are essential.
- Other info: Must be a current UK resident with full right to work.
Is your CV ready? If so, and you are confident this is the role for you, make sure to apply asap.
In this position you will oversee the deployment of software solutions in the hospitality sector and ensure customer success. This is more than a project manager role and we are looking for someone with customer success and customer growth experience!
You will:
- Project Management of large-scale, multi-year implementation projects, ensuring successful delivery.
- Be the primary point of contact for your customers throughout the high-growth phase and beyond to ensure ongoing satisfaction.
- Identify and address customer needs, resolve issues, and ensure a seamless handoff between phases of the customer journey.
- Provide regular status updates to customers and internal teams, ensuring transparency regarding progress, milestones, and risks.
- Identify new business opportunities and work with customers to drive growth.
- Advise customers on optimizing the use of the software to maximize the value of the solution.
- Track and report on KPIs.
- Oversee technical implementation specialists, ensuring alignment with project goals and customer needs.
Your background:
- Project management and implementation experience in customer-facing roles.
- Proven ability to build and maintain strong customer relationships, ensuring needs are met and issues are resolved.
- Proven track record of leading and managing multiple accounts or projects simultaneously.
- Strong attention to detail and a solid understanding of project management methodologies, with a proven history of delivering complex projects successfully.
- Knowledge of network technologies, SaaS, or related industries, including experience with network protocols for routers, switches, firewalls, access points, data centres, on-prem LAN/WAN, WLAN, SD-WAN, and both public and private cloud environments, is a plus.
Project Manager - Customer Success employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Customer Success
✨Tip Number 1
Familiarise yourself with the specific software solutions used in the hospitality sector. Understanding the tools and technologies that your potential customers are using will help you speak their language and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the customer success and project management fields. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and driving growth. Be ready to share specific examples of how you've successfully addressed customer needs and resolved issues in previous roles, as this will be crucial for the position.
✨Tip Number 4
Research the latest trends in SaaS and customer success strategies. Being knowledgeable about current best practices will not only impress us but also show your commitment to staying ahead in the field.
We think you need these skills to ace Project Manager - Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your project management experience, particularly in customer-facing roles. Emphasise any specific achievements related to customer success and growth, as this role requires a strong focus on these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the hospitality sector and your ability to manage large-scale projects. Mention specific examples of how you've successfully built customer relationships and driven growth in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to project management methodologies and any technical knowledge you possess regarding SaaS and network technologies. This will demonstrate your capability to oversee technical implementation specialists effectively.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've identified and resolved customer issues in the past. This is crucial for the role, as it involves ensuring ongoing customer satisfaction and addressing needs throughout the customer journey.
How to prepare for a job interview at Som3
✨Showcase Your Project Management Skills
Be prepared to discuss your previous project management experiences in detail. Highlight specific projects where you successfully managed large-scale implementations, focusing on your role in ensuring customer satisfaction and delivering results.
✨Demonstrate Customer Success Experience
Since this role emphasises customer success, be ready to share examples of how you've built and maintained strong relationships with clients. Discuss any strategies you've used to identify customer needs and drive growth.
✨Prepare for Technical Questions
Brush up on your knowledge of SaaS and network technologies, as these are relevant to the role. Be ready to explain how you've applied this knowledge in past projects and how it can benefit customers in the hospitality sector.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and project management. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
