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For Companies At a Glance
- Tasks: Provide top-notch IT support to users, focusing on Microsoft technologies and hardware.
- Company: Join a dynamic team dedicated to tech excellence and user satisfaction.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth in the tech field.
- Why this job: Be the go-to tech hero, solving problems and making a difference every day.
- Qualifications: Experience in IT support with strong knowledge of Microsoft products and customer service skills.
- Other info: Exciting environment with potential for career advancement and skill development.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose
Provide support to end users, focusing on Microsoft technologies, hardware, and business applications.
Key Responsibilities
- Deliver technical support via service desk, phone, and in person
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Manage users and devices in Active Directory and Azure AD (Entra ID)
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Support basic networking (LAN, Wi‑Fi, VPN)
- Install and maintain software, patches, and updates
- Log and manage tickets, documentation, and knowledge articles
Skills & Experience
- Experience in an IT support engineer role with a focus on the Microsoft stack
- Strong Microsoft Windows and Microsoft 365 knowledge including Active Directory
- Experience setting up new users, building laptops and PCs, networking
- Hands‑on hardware troubleshooting experience
- Basic networking and security awareness
- Good communication and customer service skills
Desirable
- Intune / Endpoint Manager experience
- Azure and PowerShell exposure
- Microsoft certifications
IT Support Engineer in Oxford employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Oxford
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft 365, Active Directory, and basic networking. We want to see you confidently troubleshoot issues and support users like a pro.
✨Tip Number 2
Practice your communication skills! Being an IT Support Engineer means you'll be the go-to person for users in need. We recommend role-playing scenarios with friends or family to nail down your customer service approach.
✨Tip Number 3
Network, network, network! Connect with other IT professionals on platforms like LinkedIn. We can’t stress enough how valuable it is to build relationships in the industry; you never know who might have a lead on your dream job!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows us you're genuinely interested in joining our team. Don’t miss out on the chance to land that IT Support Engineer role!
We think you need these skills to ace IT Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and IT support. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your hands-on hardware troubleshooting and networking knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your experience aligns with our needs. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Whether it’s through clear language in your CV or a friendly tone in your cover letter, we want to see how you can connect with users and provide top-notch support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Som3
✨Know Your Microsoft Stack
Make sure you brush up on your knowledge of Microsoft technologies, especially Microsoft 365 and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of hardware and software issues you've resolved. Think about the steps you took to diagnose and fix problems, and be ready to explain your thought process during the interview.
✨Communicate Clearly
Since good communication is key in IT support, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so keep it straightforward and relatable.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be prepared to discuss how you've logged and managed tickets in the past. If not, do a bit of research on common systems used in IT support to show your willingness to learn.
