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- Tasks: Provide essential IT support to 1000 users across the UK and manage Microsoft systems.
- Company: Dynamic company based in Northampton with a focus on IT excellence.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Join a supportive team and make a real difference in IT operations.
- Qualifications: Experience in 1st/2nd line support and knowledge of Microsoft 365 required.
- Other info: 5 days a week on-site role with a collaborative work environment.
The predicted salary is between 30000 - 42000 £ per year.
As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications.
Your day-to-day responsibilities as part of the support team will be to:
- Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support.
- Log and resolve IT requests within agreed targets.
- Administer the Microsoft Estate and other key business systems.
- Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration.
- Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365.
- Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool.
- Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony.
- Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database.
- Provide general help and advice to users, utilizing remote desktop tools.
Your background:
- Experience as a 1st / 2nd line support analyst - service desk and deskside support.
- Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking.
- Experience with FreshDesk or similar.
- Retail or Automotive background would be beneficial.
Service Desk Engineer in Northampton employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Northampton
✨Tip Number 1
Get your networking game on! Reach out to current employees in similar roles on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Before any interview, run through common support scenarios and how you'd handle them. This will help you feel more confident when discussing your experience with Microsoft 365 and IT support.
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like FreshDesk, make sure to highlight that in conversations. Bring examples of how you’ve used these tools to solve problems effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 1st/2nd line support analyst. We want to see how you've tackled IT issues, especially with Microsoft 365 and other systems mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how your background fits with our needs. Be sure to mention any relevant experience with tools like FreshDesk.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT-related issues in the past. We love seeing candidates who can think on their feet and provide effective solutions under pressure.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Som3
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and any bespoke applications mentioned in the job description. Be ready to discuss your experience with these systems and how you've used them to solve problems in the past.
✨Showcase Your Support Skills
Prepare examples of how you've successfully handled IT-related calls and emails. Think about specific situations where you resolved issues quickly and effectively, as this will demonstrate your ability to provide timely support to users.
✨Familiarise Yourself with IT Service Management Tools
If you have experience with FreshDesk or similar tools, be ready to talk about it. If not, do a bit of research on common IT service management practices and be prepared to discuss how you would approach logging and resolving IT requests.
✨Collaboration is Key
Since you'll be working with third-party providers and other teams, think about times when you've collaborated effectively. Be ready to share examples that highlight your teamwork skills and how you can contribute to a smooth operation within the IT department.