Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential IT support and administer Microsoft 365 for around 1000 users.
- Company: Dynamic technology solutions provider with a supportive IT environment.
- Benefits: Gain hands-on experience and develop your IT skills in a collaborative setting.
- Why this job: Join a team that values your contributions and helps you grow in the tech industry.
- Qualifications: Experience in 1st/2nd line support and proficiency in Microsoft systems.
- Other info: On-site role with opportunities to collaborate with external tech providers.
The predicted salary is between 30000 - 42000 £ per year.
A technology solutions provider is seeking a Service Desk Support Analyst in Northampton to provide essential IT support to around 1000 users across multiple sites. The role involves responding to support requests, administering Microsoft 365, and collaborating with external technology providers.
Ideal candidates will have experience in 1st/2nd line support and be proficient in IT administration related to Microsoft systems. This is an on-site position, fostering a supportive IT environment for colleagues.
Dynamic IT Service Desk Analyst — 1st/2nd Line, M365 Focus in Northampton employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamic IT Service Desk Analyst — 1st/2nd Line, M365 Focus in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific issues users might face with M365. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your passion for IT! During interviews, share examples of how you've gone above and beyond in previous roles. This will help us see your commitment to providing top-notch support to users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dynamic IT Service Desk Analyst — 1st/2nd Line, M365 Focus in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line support and your proficiency with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've handled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our supportive IT environment. We love seeing genuine enthusiasm for technology and teamwork.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for candidates who can think on their feet and provide effective solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Som3
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and common IT support issues. Be ready to discuss your experience with 1st and 2nd line support, as well as any specific tools or systems you've used. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Communication Skills
As a Service Desk Support Analyst, you'll be interacting with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions, which is crucial for providing excellent support.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to solve hypothetical IT issues. Think about past experiences where you successfully resolved problems and be ready to walk the interviewer through your thought process. This will highlight your analytical skills and practical experience.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their approach to IT support and collaboration with external providers. Tailor your answers to reflect how you align with their mission and how you can contribute to fostering a supportive IT environment.
