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For Companies At a Glance
- Tasks: Provide top-notch IT support to users, focusing on Microsoft technologies and hardware.
- Company: Join a dynamic team dedicated to delivering exceptional tech support.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Why this job: Kickstart your IT career while helping others solve tech challenges.
- Qualifications: Experience in IT support with strong Microsoft knowledge required.
- Other info: Work on-site and gain valuable skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose
Provide support to end users, focusing on Microsoft technologies, hardware, and business applications.
Key Responsibilities
- Deliver technical support via service desk, phone, and in person
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Manage users and devices in Active Directory and Azure AD (Entra ID)
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Support basic networking (LAN, Wi‑Fi, VPN)
- Install and maintain software, patches, and updates
- Log and manage tickets, documentation, and knowledge articles
Skills & Experience
- Experience in an IT support engineer role with a focus on the Microsoft stack
- Strong Microsoft Windows and Microsoft 365 knowledge including Active Directory
- Experience setting up new users, building laptops and PCs, networking
- Hands‑on hardware troubleshooting experience
- Basic networking and security awareness
- Good communication and customer service skills
Desirable
- Intune / Endpoint Manager experience
- Azure and PowerShell exposure
- Microsoft certifications
IT Support Engineer employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab where you can play around with Microsoft 365, Active Directory, and networking. The more hands-on experience you have, the more confident you'll feel during interviews.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on hardware troubleshooting and networking knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous roles have prepared you for this position. We love seeing enthusiasm and a personal touch!
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Som3
✨Know Your Microsoft Stack
Make sure you brush up on your knowledge of Microsoft technologies, especially Microsoft 365, Active Directory, and Azure AD. Be ready to discuss how you've used these tools in previous roles and any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, communication is key. Prepare examples of how you've successfully resolved user issues in the past. Highlight your ability to explain technical concepts in simple terms, as this will show your potential employer that you can effectively support end users.
✨Hands-On Hardware Experience
Be prepared to talk about your hands-on experience with hardware troubleshooting. Bring specific examples of when you've installed, configured, or repaired desktops, laptops, and peripherals. This will demonstrate your practical skills and readiness for the role.
✨Familiarise Yourself with Networking Basics
Since basic networking knowledge is essential, make sure you understand LAN, Wi-Fi, and VPN concepts. You might be asked to troubleshoot a network issue during the interview, so having a solid grasp of these topics will give you an edge.
