Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential IT support to 1000 users across multiple sites in the UK.
- Company: Join a dynamic team at a leading company in Northampton.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be a key player in ensuring smooth IT operations and make a real impact.
- Qualifications: Experience in 1st/2nd line support and knowledge of Microsoft 365.
- Other info: Collaborative environment with a focus on professional development.
The predicted salary is between 36000 - 60000 £ per year.
As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications.
Your day-to-day responsibilities as part of the support team will be to:
- Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support.
- Log and resolve IT requests within agreed targets.
- Administer the Microsoft Estate and other key business systems.
- Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration.
- Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365.
- Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool.
- Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony.
- Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database.
- Provide general help and advice to users, utilizing remote desktop tools.
Your background:
- Experience as a 1st / 2nd line support analyst - service desk and deskside support.
- Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking.
- Experience with FreshDesk or similar.
- Retail or Automotive background would be beneficial.
Support Analyst in England employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common support analyst scenarios with a mate. We want you to feel confident when discussing how you’d handle IT requests or troubleshoot issues.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365 or IT service management tools, be ready to share specific examples of how you’ve used them. We love hearing about real-life problem-solving!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are eager to join our team.
We think you need these skills to ace Support Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 1st/2nd line support analyst. We want to see how you've tackled IT issues, especially with Microsoft 365 and other systems mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how your background fits with our team. Be sure to mention any relevant experience with service desk tools like FreshDesk.
Showcase Your Communication Skills: As a Support Analyst, you'll be communicating with around 1000 users. Make sure your application reflects your ability to explain technical issues clearly and concisely. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Som3
✨Know Your Microsoft 365 Inside Out
Since the role heavily involves Microsoft 365, make sure you brush up on its features and functionalities. Be prepared to discuss how you've used it in previous roles and any troubleshooting you've done.
✨Showcase Your Communication Skills
As a Support Analyst, you'll be dealing with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly.
✨Familiarise Yourself with IT Service Management Tools
If you have experience with FreshDesk or similar tools, be ready to talk about it. If not, do some research on common IT service management practices and be prepared to discuss how you would handle logging and resolving IT requests.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific support scenarios. Think of examples from your past experience where you successfully resolved issues or improved processes, and be ready to share those stories.
