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- Tasks: Provide essential IT support to 1000 users, focusing on Microsoft 365 systems.
- Company: Leading technology firm in the UK with a strong reputation.
- Benefits: Competitive salary and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in 1st/2nd line support, preferably in retail or automotive.
- Other info: Collaborate with third-party providers in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology firm in the United Kingdom is seeking a Service Desk Support Analyst to ensure smooth IT systems operation. You will assist approximately 1000 users, providing crucial support on Microsoft-based systems, particularly Microsoft 365. This role involves responding to IT requests, administering Microsoft services, and collaborating with third-party providers. Ideal candidates have a background in retail or automotive and experience in 1st/2nd line support.
On-Site IT Support Analyst - MS 365 & 1st/2nd Line in England employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Analyst - MS 365 & 1st/2nd Line in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to discuss your experience with 1st/2nd line support. Share specific examples of how you've solved problems for users.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the right fit for your skills.
We think you need these skills to ace On-Site IT Support Analyst - MS 365 & 1st/2nd Line in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and any relevant 1st/2nd line support roles. We want to see how your background fits the job, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous experiences make you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide solutions, especially in a busy environment like retail or automotive.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Som3
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365. Familiarise yourself with its features, common issues, and troubleshooting steps. Being able to discuss specific scenarios where you've resolved problems will show your expertise.
✨Showcase Your Customer Service Skills
Since you'll be assisting around 1000 users, it's crucial to demonstrate your customer service abilities. Prepare examples from your past experiences in retail or automotive where you successfully handled user queries or complaints.
✨Understand the Role of Collaboration
This role involves working with third-party providers, so be ready to discuss how you've collaborated with others in previous positions. Highlight any experience you have in coordinating with external teams to resolve IT issues.
✨Prepare for Technical Questions
Expect technical questions related to 1st/2nd line support. Review common troubleshooting techniques and be prepared to explain your thought process when diagnosing issues. Practising with mock interviews can help you articulate your answers clearly.
