Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and support clients, improving their ROI on field marketing campaigns.
- Company: Join a dynamic FMCG Field Marketing company that's rapidly growing.
- Benefits: Enjoy remote work flexibility and opportunities for professional development.
- Why this job: Be the key contact for exciting retail brands and drive impactful marketing strategies.
- Qualifications: Experience in customer success or account management within FMCG or marketing is essential.
- Other info: Must have a full UK driving licence and be willing to travel for client meetings.
The predicted salary is between 36000 - 60000 £ per year.
Experienced Account Manager / Customer Success Manager needed for a growing FMCG Field Marketing company. Based remotely, you will manage and support new and existing clients, improving their ROI on their field marketing campaigns.
You will:
- Act as the main point of contact for a number of FMCG clients.
- Ensure all client activities/issues are delivered/dealt with in a timely and efficient manner.
- Use data and technology to report trends and key facts - how can the campaign be improved.
- Manage and fully maximise the client's budget and provide regular progress reports.
- Deliver incremental business and opportunities in existing clients.
- Compile & communicate briefs & reporting in line with role.
- Lead relevant team meetings & lead by example with the commercial team whilst developing junior staff in line with company expectations.
Your background:
- You will be a CSM or Account Manager from field marketing, FMCG or instore marketing/advertising or similar.
- Great client management skills with the ability to spot new opportunities.
- Experience working with well-known retail brands.
- You can be based anywhere in the UK but need to travel to see clients on a regular basis, plus meetings in the Nottinghamshire office. A full UK driving licence is essential.
- A majority of customers are in the M4/M40 corridor area.
Customer Success Manager employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the FMCG sector and current trends in field marketing. Understanding the specific challenges and opportunities within this industry will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the FMCG and field marketing space. Attend industry events, webinars, or join relevant online forums to connect with others in the field. This can lead to valuable insights and potentially even referrals for job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved ROI for previous clients. Be ready to share data-driven results and strategies that showcase your ability to manage budgets effectively and deliver successful campaigns.
✨Tip Number 4
Highlight your experience with well-known retail brands in your conversations. If you have worked with any major clients, make sure to mention these experiences, as they can significantly boost your credibility and appeal to potential employers.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or account management, particularly within the FMCG or field marketing sectors. Use specific examples that demonstrate your ability to manage client relationships and improve ROI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with well-known retail brands and how you can leverage data and technology to enhance client campaigns.
Highlight Key Skills: Emphasise your client management skills and your ability to identify new opportunities. Include any experience leading teams or developing junior staff, as this aligns with the company's expectations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Success Manager.
How to prepare for a job interview at Som3
✨Know Your Clients
Before the interview, research the FMCG clients that the company works with. Understanding their needs and challenges will help you demonstrate your ability to manage and support them effectively.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data and technology in previous roles to improve campaign performance. Highlight specific examples where your insights led to increased ROI for clients.
✨Demonstrate Client Management Expertise
Share experiences that showcase your client management skills. Discuss how you've successfully handled client issues and maximised budgets, as well as any strategies you've implemented to spot new opportunities.
✨Prepare for Team Dynamics
Since you'll be leading team meetings and developing junior staff, think about your leadership style. Be ready to discuss how you foster collaboration and support team members in achieving their goals.
