Som3 in Birmingham is looking for a Technical Support Manager to lead the 2nd line service desk function. This role involves managing a team of Team Leaders responsible for 40 engineers while driving performance and accountability.
The ideal candidate will have both a technical background and management experience in service desk environments. You will be responsible for coaching your team, ensuring a high-quality customer experience, and implementing improvements in service delivery.
This position requires 3 days per week in the office.
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