At a Glance
- Tasks: Lead a team of Team Leaders and ensure top-notch technical support.
- Company: Join Som3, a dynamic company focused on quality service delivery.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative office environment with a focus on teamwork and support.
- Why this job: Make a real difference by enhancing customer satisfaction and team performance.
- Qualifications: Strong technical background and proven management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Som3 is seeking a Technical Support Manager - 2nd Line in the United Kingdom to lead their 2nd line service desk function. You'll manage a team of 5 Team Leaders responsible for 40 engineers while ensuring high-quality service delivery and performance.
The ideal candidate will have a blend of technical expertise and management skills, guiding teams to meet KPIs and enhance customer satisfaction. This role requires presence in the office 3 days a week, fostering collaboration and support.
2nd Line Support Manager | Lead 5 Team Leaders (Hybrid) employer: Som3
At Som3, we pride ourselves on being an exceptional employer that values collaboration and innovation. Our hybrid work model allows for a balanced approach, with three days in the office fostering teamwork among our dedicated professionals. We offer robust employee growth opportunities, a supportive work culture, and a commitment to high-quality service delivery, making us an ideal place for those seeking meaningful and rewarding careers in technical support management.
