2nd Line Support Analyst

Second Line Support Analyst

Interested in this role You can find all the relevant information in the description below.

Fully on site
24/7 Shift Pattern
SC Clearance Required or EligibleJoin a leading IT services company as they expand the team following a major contract win!

We\’re looking for driven and proactive Second Line Support Analysts to join 24/7 Technical Operations Command Centres in Nottingham or Hatfield.

What you will be doing:

Provide 2nd line support across a range of IT infrastructure technologies
Manage batch processing and event/alert monitoring
Handle incident resolution to meet or exceed SLA targets
Support patching, change requests, and technical escalations
Maintain accurate records via incident and call management tools
Collaborate with team members to continuously improve service delivery

Your background:

Eligible for or currently hold SC clearance
Experience or exposure to second-line infrastructure support
Working knowledge of SQL, Wintel, Messaging, Patching, and iSeries Operations
Willingness to work a 24/7 rotating shift pattern
Strong communication and customer service skills
Ability to work under pressure and take initiative
Desirable:
Experience with incident and problem management tools
ITIL awareness or certification
Solid understanding of server environments and IT infrastructure
Proficiency in MS Word and Excel

Key information

This is an office-based role (5 days a week) in either Nottingham or Hatfield, so please consider your commute before applying