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- Tasks: Oversee software deployment in hospitality and ensure customer success.
- Company: Dynamic SaaS company focused on hotel solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact in the hospitality sector while building strong customer relationships.
- Qualifications: 5+ years in Customer Success with SaaS experience in hospitality.
- Other info: Collaborative environment with a focus on customer feedback and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
You must have experience in SaaS solutions for the hotel industry. In this position, you will oversee the deployment of software solutions in the hospitality sector and ensure customer success. We are looking for someone with great technical awareness, customer success, and customer growth experience!
Responsibilities:
- Serve as the primary point of contact for a portfolio of customers throughout the entire lifecycle, ensuring a seamless and positive experience.
- Build trusted, consultative relationships by understanding customer goals and aligning capabilities to support those objectives.
- Monitor customer health, usage trends, and engagement metrics to proactively identify risks and take steps to prevent churn.
- Track, analyze, and act on customer satisfaction data and key performance indicators (KPIs).
- Identify opportunities to expand customer adoption of SaaS solutions and collaborate with Sales on upsell/cross-sell opportunities.
- Lead Quarterly Business Reviews (QBRs) to showcase value, assess alignment with evolving customer needs, and uncover optimization opportunities.
- Work cross-functionally with Product, Support, Engineering, Sales, and Partner Management to resolve issues, streamline service delivery, and advocate for the customer.
- Champion customer feedback, ensuring insights contribute to product enhancements, service improvements, and roadmap decisions.
Qualifications:
- Strong experience with the hospitality industry or similar service-driven vertical.
- 5+ years of proven experience in Customer Success.
Customer Success Manager in London employer: som3 Recruitment
Contact Detail:
som3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and SaaS sectors. Attend industry events or webinars to meet potential employers and showcase your expertise in customer success.
✨Tip Number 2
Prepare for interviews by researching the company’s products and services. Understand their customer base and think about how you can add value. We want you to impress them with your knowledge and passion for customer success!
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've improved customer satisfaction or driven growth in previous roles. Numbers speak volumes, so bring those KPIs to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in SaaS solutions, especially in the hotel industry, and showcase how you've driven customer success in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Technical Awareness: Since this role requires great technical awareness, don’t shy away from mentioning specific tools or software you’ve worked with. We want to see how you can leverage technology to enhance customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at som3 Recruitment
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS solutions relevant to the hotel industry. Brush up on how these solutions can enhance customer experiences and drive growth. Being able to discuss specific features and benefits will show your technical awareness and understanding of customer needs.
✨Build a Customer-Centric Mindset
During the interview, demonstrate your ability to build trusted relationships with customers. Share examples of how you've aligned solutions with customer goals in the past. This will highlight your consultative approach and commitment to customer success.
✨Showcase Your Analytical Skills
Be prepared to discuss how you monitor customer health and engagement metrics. Bring examples of how you've used data to identify risks or opportunities for upselling. This will illustrate your proactive approach to customer management and your ability to drive customer growth.
✨Collaborate Like a Pro
Highlight your experience working cross-functionally with teams like Product, Support, and Sales. Share stories that showcase your ability to advocate for customers while resolving issues. This will demonstrate your teamwork skills and your focus on delivering a seamless customer experience.
