At a Glance
- Tasks: Lead pre-sales solutions for ServiceNow, showcasing innovative ITSM capabilities to clients.
- Company: Join a forward-thinking tech company with a focus on collaboration and growth.
- Benefits: Attractive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic role with excellent career progression in a supportive environment.
- Why this job: Be at the forefront of IT solutions, making a real difference in diverse industries.
- Qualifications: Experience in pre-sales and ITSM, with strong communication and technical skills.
The predicted salary is between 63000 - 77000 £ per year.
Reporting directly to the Head of Pre-Sales, the Senior Solutions Consultant (or Solutions Consultant) will provide both solution leadership including expertise around ServiceNow solution consultancy (across the following areas of ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation and IT Sec Ops) in support of the sales force via:
- Product and prototype based demonstrations;
- Proposal and Statement of Work production
- Responding to RFIs/RFPs
- Scoping opportunities and engagements
Responsibilities:
- Work closely with the sales force to assist in the qualification of customer needs as part of the sales cycle.
- Respond to Request for Information/Proposal documents with the sales force as part of the sales cycle.
- Demonstrate out-of-the-box product functionality and capability both onsite or via WebEx sessions to existing customers and prospects.
- Prototype and demonstrate tailored capability and functionality both onsite or via WebEx sessions to existing customers and prospects.
- Capture of high-level business and functional requirements as part scoping engagements.
- Provide indicative estimate on consulting work required (project management, process consulting, comms and adoption, technical delivery and support) to meet the customer’s requirements.
- Staying current on product developments/releases to a level required for demonstrations and thought/solutions leadership (across the ServiceNow application stack).
- Supporting Marketing events – blogs, shows/seminars, conferences, webinars, case studies, data sheets, etc.
- Staying current on competitive analysis and understanding differentiators between the company and its competitors.
- Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
- In conjunction with Sales and the Delivery team, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment.
- Oversee the quality and integration of the solution architecture, design integrity and communications, and the interface between applications, legacy systems, component libraries, content repositories and supporting databases.
- Liaise between the client, vendors, project management and the technical team on questions, issues, revisions to the solution architecture.
- Advise project management and the client on the solution architecture options, their impacts and decisions.
- Advise project management and the client on the impact of new technologies on their existing technical and information system environment.
Knowledge and Skills
- Strong senior solution pre-sales experience (around Enterprise Service Management).
- Prior experience in a senior pre-sales capacity role in various customer markets such as Financial Services, Managed Service Providers, Law, Education, Health, Manufacturing, Retail, Telco and Public Sector.
- Background in ITSM/ITIL is mandatory incl. Cloud Computing knowledge/experience.
- Knowledge/experience in IT Operations Management, Automation/Orchestration, Hybrid Cloud Management, SIAM and TOGAF are optional but advantageous.
- Extensive knowledge of Enterprise IT Service Management solutions from one or several vendors such as – ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required.
- Strong architecture, design and implementation experience with Enterprise Service Management domain solutions, products, and industry best practices/trends.
- Strong architecture, design and implementation experience with complex interfaces/integrations including use of an Enterprise Service Bus (SOA – Service Orientated Architecture).
- Prior experience in utilising industry based SDLC methodologies such as waterfall, agile or w-agile (hybrid) in process/solution deployment-based engagements.
- Prior experience in addressing business and technical stakeholder requirements and translating these to appropriate solution architectures.
- Prior experience in developing sales, technical or service delivery collateral.
- Prior experience working with virtualization and cloud solutions is not mandatory but advantageous.
- Consulting background
ITSM / ServiceNow Pre Sales Consultant in London employer: SOM 3 Recruitment
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StudySmarter Expert Advice🤫
We think this is how you could land ITSM / ServiceNow Pre Sales Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SOM 3 Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SOM 3 Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SOM 3 Recruitment!
✨Direct Apply to SOM 3 Recruitment
Let's not forget to apply directly through the SOM 3 Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM / ServiceNow Pre Sales Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SOM 3 Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SOM 3 Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SOM 3 Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
