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- Tasks: Provide 2nd line IT support and manage incident resolution in a fast-paced environment.
- Company: Join a leading IT services company expanding after a major contract win.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be part of a collaborative team that values service delivery and continuous improvement.
- Qualifications: SC clearance eligibility, experience in second-line support, and strong communication skills required.
- Other info: This is a full-time, office-based role with a 24/7 rotating shift pattern.
The predicted salary is between 36000 - 60000 £ per year.
Join a leading IT services company as they expand the team following a major contract win!
We're looking for driven and proactive Second Line Support Analysts to join 24/7 Technical Operations Command Centres in Nottingham or Hatfield.
What you will be doing:
- Provide 2nd line support across a range of IT infrastructure technologies
- Manage batch processing and event/alert monitoring
- Handle incident resolution to meet or exceed SLA targets
- Support patching, change requests, and technical escalations
- Maintain accurate records via incident and call management tools
- Collaborate with team members to continuously improve service delivery
Your background:
- Eligible for or currently hold SC clearance
- Experience or exposure to second-line infrastructure support
- Working knowledge of SQL, Wintel, Messaging, Patching, and iSeries Operations
- Willingness to work a 24/7 rotating shift pattern
- Strong communication and customer service skills
- Ability to work under pressure and take initiative
Desirable:
- Experience with incident and problem management tools
- ITIL awareness or certification
- Solid understanding of server environments and IT infrastructure
- Proficiency in MS Word and Excel
This is an office-based role (5 days a week) in either Nottingham or Hatfield, so please consider your commute before applying.
2nd Line Support Analyst employer: SOM-3 RECRUITMENT LIMITED
Contact Detail:
SOM-3 RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, Wintel, and iSeries Operations. Having a solid understanding of these will not only boost your confidence but also help you stand out during interviews.
✨Tip Number 2
Since this role requires SC clearance, ensure you understand the eligibility criteria and have any necessary documentation ready. Being proactive about this can demonstrate your commitment and readiness for the position.
✨Tip Number 3
Prepare to discuss your experience with incident and problem management tools. Think of specific examples where you've successfully resolved issues under pressure, as this will showcase your ability to meet SLA targets.
✨Tip Number 4
Since the role involves working in a 24/7 shift pattern, be ready to discuss your flexibility and willingness to adapt to different schedules. Highlight any previous experience in similar environments to show you're a good fit for the team.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in second-line support and any specific technologies mentioned in the job description, such as SQL, Wintel, and Messaging. Use keywords from the job listing to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work under pressure. Mention your willingness to work a 24/7 shift pattern and how your skills align with the company's needs.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided second-line support or worked with incident management tools. Include specific examples of how you resolved issues and improved service delivery.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SOM-3 RECRUITMENT LIMITED
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of SQL, Wintel, and other relevant technologies. Be prepared to discuss your experience with second-line support and how you've handled technical issues in the past.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've resolved incidents or managed escalations. Highlight your ability to work under pressure and take initiative when faced with challenges.
✨Emphasise Communication and Teamwork
Since collaboration is key in this role, showcase your strong communication skills. Discuss how you've worked effectively within a team to improve service delivery and resolve issues.
✨Understand the Shift Pattern
Be clear about your willingness to work a 24/7 rotating shift pattern. It’s important to show that you understand the demands of the role and are flexible with your availability.
