You'll own what happens after a deployment goes live: getting trade managers to actually use Solvo every day, demonstrating the revenue impact, and turning early customers into long-term partners and references.
This is a hands-on, AI-fluent delivery role — part customer success, part deployment, part commercial. You'll work shoulder-to-shoulder with carriers' commercial teams and our engineers to make sure the value we promised shows up in the numbers.
What you'll do
- Own adoption and outcomes for live customers — measured in usage, acceptance rate and revenue per TEU.
- Run the cadence with each carrier: onboarding, weekly impact readouts and quarterly reviews.
- Translate customer feedback into a crisp signal for product and ML.
- Spot expansion opportunities across trades and regions, and drive renewals.
- Build the customer-success playbook every future hire will run.
What we're looking for
- 4+ years in customer success, delivery, consulting or commercial roles for a technical B2B product.
- A track record of driving adoption and measurable outcomes with enterprise customers.
- Fluent with AI and data tools; comfortable digging into metrics yourself.
- Calm, credible and clear with senior commercial stakeholders.
Nice to have
- Logistics, shipping or supply-chain experience.
- Early-stage experience building a function from scratch.
About Solvo
Solvo.ai builds the decision layer for revenue management in container logistics. Container shipping moves $14 trillion of goods a year, yet the pricing decisions that move it still run on spreadsheets, gut feel and lag. We sell repeatable commercial outcomes — measured in revenue per TEU, not dashboards opened.
We're a global, technical team spread across Cambridge, London and Singapore, backed by Sequoia, Speedinvest and Frontline, and already live with top-tier carriers. You'll work directly with the people who've sat in the trade room and the engineers building the system that learns from them.
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AI delivery and customer success employer: Solvo.ai Ltd
At Solvo.ai, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London team is at the forefront of revolutionising container logistics, providing employees with unique opportunities for growth and direct impact on revenue management solutions. With a focus on measurable business outcomes and a supportive environment, we empower our engineers to thrive while working on cutting-edge machine learning projects that truly matter.
