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- Tasks: Handle inbound calls, book appointments, and manage diaries in a fast-paced environment.
- Company: Join a dynamic call centre team in Daventry with a focus on customer service.
- Benefits: Earn £13.00 to £15.50 per hour, depending on your shift times.
- Other info: Part-time, ongoing role with immediate start available.
- Why this job: Gain valuable experience in customer service while working flexible hours.
- Qualifications: Previous customer service experience and computer literacy required.
The predicted salary is between 27360 - 31200 £ per year.
£13.00 p/hour for hours worked between 07:00 – 21:00
£15.50 p/hour for hours worked between 22:00 – 06:00
Part Time – Ongoing Agency URGENT – Starting ASAP
We are looking for an experienced customer services person who can work ad hoc shifts within a busy, 24 hour call centre in Daventry. You will be taking calls from businesses and official bodies, expected to handle the call, book appointments and manage a diary. There will be computers to use, lots of inbound calls and it’s very fast-paced working within a smaller team.
To be considered you must:
- Be living in Daventry
- Be able to attend shifts without any issues
- Have previous customer service experience
- Be fully computer literate
APPLY NOW
Applying is easy, just respond back to this advert with your CV clearly showing relevant experience and we will be in touch. Everyone will receive a reply but please do not apply if you are not willing to pick up the phone when we call from a 01455 number.
Inbound Call Centre Operator employer: SolviT Recruitment
Contact Detail:
SolviT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Centre Operator
✨Tip Number 1
Make sure you know your stuff! Brush up on your customer service skills and be ready to share examples of how you've handled tough calls in the past. We want to see that you can keep your cool under pressure!
✨Tip Number 2
Practice makes perfect! Try role-playing some call scenarios with a friend or family member. This will help you get comfortable with the fast-paced environment and show us you're ready for anything that comes your way.
✨Tip Number 3
Be proactive! If you see a shift that fits your schedule, don’t hesitate to apply through our website. The sooner you get your application in, the better your chances of landing that spot in our busy call centre.
✨Tip Number 4
Stay connected! When we call from a 01455 number, pick up! It shows us you're eager and ready to jump into action. Plus, it’s a great chance to make a good first impression.
We think you need these skills to ace Inbound Call Centre Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can handle calls and manage appointments, so don’t hold back on showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid fluff and get straight to the point about why you’re a great fit for the role.
Show Your Availability: Since this is a part-time role with ad hoc shifts, let us know your availability upfront. This helps us understand when you can jump in and support our busy call centre!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and we’ll be able to get back to you faster!
How to prepare for a job interview at SolviT Recruitment
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled difficult calls or resolved issues in the past. This will show that you can thrive in a fast-paced call centre environment.
✨Familiarise Yourself with the Role
Read through the job description carefully and understand what’s expected of you. Be prepared to discuss how your previous experience aligns with the responsibilities of managing calls, booking appointments, and using computer systems effectively.
✨Practice Your Phone Etiquette
Since you'll be taking calls, practice your phone manner. Speak clearly, listen actively, and respond appropriately. You might even want to do a mock call with a friend to get comfortable with the flow of conversation.
✨Be Ready for Ad Hoc Shifts
Since this role involves ad hoc shifts, be prepared to discuss your availability. Show that you're flexible and willing to jump in when needed. This will demonstrate your commitment to being a reliable team member in a busy call centre.