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- Tasks: Assist stranded drivers by taking calls and arranging vehicle recovery across Europe.
- Company: Join a dynamic distribution centre focused on commercial vehicle breakdowns.
- Benefits: Enjoy hybrid working after probation, weekly pay, and excellent facilities.
- Why this job: Be part of a supportive team with great career progression and job security.
- Qualifications: Fluency in English, French, and Spanish is essential for this role.
- Other info: Apply easily by sending your CV; everyone will receive a response!
The predicted salary is between 24000 - 32000 £ per year.
We are looking for a Trilingual Customer Service Advisor who can work rotating shifts at a busy distribution centre that deals with commercial vehicle breakdowns all over Europe. This role requires you to speak English, Spanish, and French (all 3 - this is a deal-breaker).
You will be taking calls from stranded drivers, booking accommodation, speaking to repair centres, or arranging the recovery of vehicles within Europe. There will be computer use, so sending and receiving emails, many inbound calls, and a process to follow when it comes to dealing with these calls.
To be considered, it is vital that you speak the 3 languages (English, French, and Spanish - all 3).
In return, this role offers you:
- £28,000 starting salary
- 40 hours paid per week
- Weekly pay via SolviT Recruitment LTD
- Excellent facilities
- Lots of support from a great departmental manager
- Job security
- A nice career ladder to climb
Applying is easy, just respond back to this advert with your CV clearly showing the skills/experience needed and we will be in touch. Everyone will receive a reply but please ensure you have read the job advert in full, you have the 3 languages needed, and that you pick up the phone when we call from a 01455 number.
Trilingual Customer Support in Rugby employer: SolviT Recruitment Ltd
Contact Detail:
SolviT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trilingual Customer Support in Rugby
✨Tip Number 1
Make sure to brush up on your language skills before the interview. Practising common customer service scenarios in English, French, and Spanish will help you feel more confident when discussing your abilities.
✨Tip Number 2
Familiarise yourself with the types of calls you might receive in this role. Understanding the common issues faced by drivers and how to resolve them will show your potential employer that you're proactive and ready to help.
✨Tip Number 3
Research the company and its operations. Knowing about their distribution centre and the services they provide will allow you to tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare for a rotating shift schedule by discussing your flexibility and willingness to adapt. Highlighting your ability to work varied hours will reassure the employer that you can meet the demands of the job.
We think you need these skills to ace Trilingual Customer Support in Rugby
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly state your fluency in English, French, and Spanish in your CV. Consider including specific examples of how you've used these languages in a professional setting.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to the role of a Trilingual Customer Service Advisor. Emphasise any previous customer service experience, especially in high-pressure environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle calls from stranded drivers. Mention your language skills prominently and explain how they will benefit the company.
Follow Application Instructions: Ensure you follow the application instructions carefully. Respond to the advert with your CV and make sure to mention your language skills upfront. This shows attention to detail and respect for the process.
How to prepare for a job interview at SolviT Recruitment Ltd
✨Showcase Your Language Skills
Since this role requires fluency in English, French, and Spanish, be prepared to demonstrate your language abilities during the interview. You might be asked to switch between languages or answer questions in all three, so practice speaking them beforehand.
✨Familiarise Yourself with the Role
Understand the responsibilities of a Trilingual Customer Service Advisor, especially regarding handling calls from stranded drivers and coordinating with repair centres. Research common scenarios you might encounter and think about how you would handle them.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to work under pressure. Think of examples from your past experiences where you successfully resolved issues, particularly in a customer service context.
✨Highlight Your Teamwork Skills
This role involves working closely with a team and a departmental manager. Be ready to discuss your experience in collaborative environments and how you contribute to a positive team dynamic, especially in high-pressure situations.
