At a Glance
- Tasks: Provide IT support by resolving issues and escalating when necessary.
- Company: Fast-growing call centre in Daventry with a supportive culture.
- Benefits: Competitive salary, weekly pay, and excellent facilities.
- Other info: Full-time office role with flexible hours and job security.
- Why this job: Join a dynamic team and grow your career in IT support.
- Qualifications: Experience in service desk support and basic knowledge of Active Directory.
- IT Support Operative (Level 1) Daventry strictly office based
- £27K-£30K, depending on experience Full time, temp to perm
- PLEASE READ THE JOB ADVERT FULLY BEFORE APPYING
We need a new IT Support Operative for a call centre in Daventry.
You'll be office based, taking inbound calls and either sorting the issue on the spot or raising a ticket to escalate to level 2/3.
Typical calls: password resets, account resets, printer issues, signature changes, device enrolment.
You'll be working a CRM, a ticketing system and some basic remote desktop tools.
Monday-Friday, day shift, but there's a rota so you'll need to flex your start/finish times sometimes.
You MUST have
Some service desk / IT level 1 support experience Comp TIA ideally A basic grasp of Active Directory Why bother applying:
£27K-£30K Weekly pay via Solvi T Recruitment Excellent facilities A managing director who actually supports you Job security Genuine room to climb in a company that's growing fast APPLY NOW
Pick up the phone. Call Scott at Solvi T Recruitment on (phone number removed) or send your CV showing the skills and experience above and we'll call you.
Heads up, this one's urgent, NOT remote, NOT hybrid and you must have full right to work in the UK full time.
#We Can Solv It #IT
IT Support Technician L1 in Daventry employer: SolviT Recruitment Ltd
At SolviT Recruitment, we pride ourselves on being an excellent employer, offering competitive pay and a supportive work environment for our MIG Welders in Rugby. With a focus on employee growth and development, we provide excellent facilities and a dedicated production manager to ensure you thrive in your role. Join us for a rewarding career where your skills are valued and your contributions make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician L1 in Daventry
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SolviT Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SolviT Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SolviT Recruitment Ltd!
✨Direct Apply to SolviT Recruitment Ltd
Let's not forget to apply directly through the SolviT Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician L1 in Daventry
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SolviT Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SolviT Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SolviT Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
