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- Tasks: Assist stranded drivers by taking calls and arranging vehicle recovery across Europe.
- Company: Join a dynamic team at a busy distribution centre focused on commercial vehicle breakdowns.
- Benefits: Enjoy hybrid working after probation, a starting salary of £28,700, and weekly pay.
- Why this job: Be part of a supportive environment with career growth opportunities and job security.
- Qualifications: Must be fluent in English, French, and Spanish - all three languages are essential.
- Other info: Rotating shifts between 6 am and midnight; apply easily with your CV.
The predicted salary is between 28700 - 30000 £ per year.
We are looking for Tri-Lingual Customer Service Advisors who can work rotating shifts at a busy distribution centre that deals with commercial vehicle breakdowns all over Europe. This role requires you to speak English, Spanish, and French (all 3 - this is a deal-breaker).
You will be taking calls from stranded drivers, booking accommodation, speaking to repair centres, or arranging the recovery of vehicles within Europe. There will be computer use, so sending and receiving emails, many inbound calls, and a process to follow when dealing with these calls.
To be considered, it is vital that you speak the 3 languages (English, French, and Spanish - all 3).
In return, this role offers you:
- £28,700 starting salary rising to £30,000 after probation
- 40 hours paid per week
- Weekly pay via SolviT Recruitment LTD
- Excellent facilities
- Lots of support from a great departmental manager
- Job security
- A nice career ladder to climb
Applying is easy, just respond back to this advert with your CV clearly showing the skills/experience needed and we will be in touch. Everyone will receive a reply but please ensure you have read the job advert in full, you have the 3 languages needed, and that you pick up the phone when we call from a 01455 number.
Customer Support (Fluent French & Spanish) employer: SolviT Recruitment Ltd
Contact Detail:
SolviT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support (Fluent French & Spanish)
✨Tip Number 1
Make sure to brush up on your language skills before the interview. Practising common customer service scenarios in French, Spanish, and English will help you feel more confident when discussing your experience and handling potential questions.
✨Tip Number 2
Familiarise yourself with the types of issues that drivers might face while on the road. Understanding common breakdown scenarios and how to assist in those situations will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss your previous customer service experience in detail. Think about specific examples where you successfully resolved issues or provided exceptional support, especially in a multilingual context.
✨Tip Number 4
Be ready to showcase your ability to work under pressure. Since this role involves handling calls from stranded drivers, having examples of how you've managed stressful situations in the past will be beneficial.
We think you need these skills to ace Customer Support (Fluent French & Spanish)
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly state your fluency in English, French, and Spanish in your CV. Use specific examples of how you've used these languages in previous roles or experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to the Customer Support role. Emphasise any experience in customer service, especially in high-pressure situations like dealing with breakdowns.
Showcase Communication Skills: In your application, provide examples of your communication skills. Mention any experience you have in handling calls or emails, particularly in a multilingual context, as this is crucial for the role.
Follow Application Instructions: Ensure you respond to the advert as instructed, attaching your CV and confirming your language skills. Pay attention to detail and make sure your contact information is correct so they can reach you easily.
How to prepare for a job interview at SolviT Recruitment Ltd
✨Showcase Your Language Skills
Since this role requires fluency in English, French, and Spanish, be prepared to demonstrate your language abilities during the interview. You might be asked to switch between languages or answer questions in all three, so practice speaking them confidently.
✨Familiarise Yourself with the Role
Understand the responsibilities of a Customer Service Advisor in a busy distribution centre. Research common scenarios you might encounter, such as handling breakdowns or booking accommodations, and think about how you would respond to these situations.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle stressful situations. Think of examples from your past experiences where you successfully resolved issues, especially in a customer service context.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and the company. You could inquire about the team dynamics, training opportunities, or what a typical day looks like for a Customer Service Advisor.
