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- Tasks: Assist stranded drivers by taking calls and arranging vehicle recovery across Europe.
- Company: Join a dynamic team at a busy distribution centre focused on commercial vehicle breakdowns.
- Benefits: Enjoy hybrid working after probation, weekly pay, and excellent facilities.
- Why this job: Gain valuable experience in customer service while using your language skills in a supportive environment.
- Qualifications: Must be fluent in English, French, and Spanish; all three languages are essential.
- Other info: Career progression opportunities and job security await you!
We are looking for Tri-Lingual Customer Service Advisors who can work rotating shifts at a busy distribution centre that deals with commercial vehicle breakdowns all over Europe. This role requires you to speak English, Spanish, and French (all 3 - this is a deal-breaker).
You will be taking calls from stranded drivers, booking accommodation, speaking to repair centres, or arranging the recovery of vehicles within Europe. There will be computer use, so sending and receiving emails, many inbound calls, and a process to follow when dealing with these calls.
To be considered, it is vital that you speak the 3 languages (English, French, and Spanish - all 3).
In return, this role offers you:
- £12.83 per hour (rising when on the rotating shift)
- 40 hours paid per week
- Weekly pay via SolviT Recruitment LTD
- Excellent facilities
- Lots of support from a great departmental manager
- Job security
- A nice career ladder to climb
Applying is easy, just respond back to this advert with your CV clearly showing the skills/experience needed and we will be in touch. Everyone will receive a reply but please ensure you have read the job advert in full, you have the 3 languages needed, and that you pick up the phone when we call from a 01455 number.
Customer Service Advisor (French & Spanish) in Rugby employer: SolviT Recruitment Ltd
Contact Detail:
SolviT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (French & Spanish) in Rugby
✨Tip Number 1
Make sure to brush up on your language skills before the interview. Practising common customer service scenarios in French, Spanish, and English will help you feel more confident when discussing your abilities.
✨Tip Number 2
Familiarise yourself with the types of calls you might receive in this role. Understanding the common issues faced by drivers and how to resolve them can give you an edge during the interview.
✨Tip Number 3
Research the company and its operations. Knowing about their distribution centre and the services they provide will show your genuine interest and help you answer questions more effectively.
✨Tip Number 4
Prepare to discuss your experience with technology and communication tools. Since the role involves computer use and handling multiple calls, demonstrating your proficiency in these areas will be crucial.
We think you need these skills to ace Customer Service Advisor (French & Spanish) in Rugby
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly state your fluency in English, French, and Spanish in your CV. Use specific examples of how you've used these languages in previous roles or experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to the Customer Service Advisor role. Emphasise any experience in customer service, especially in high-pressure environments.
Showcase Relevant Experience: Include any past roles where you dealt with customer inquiries, particularly in a multilingual context. Mention specific tasks like handling calls, booking accommodations, or coordinating with repair centres.
Follow Application Instructions: Ensure you respond to the advert as instructed, attaching your CV and making it clear that you meet the language requirements. Double-check for any additional instructions provided in the job advert.
How to prepare for a job interview at SolviT Recruitment Ltd
✨Showcase Your Language Skills
Since this role requires fluency in English, French, and Spanish, be prepared to demonstrate your language abilities during the interview. You might be asked to switch between languages or answer questions in all three, so practice speaking them beforehand.
✨Familiarise Yourself with the Role
Understand the responsibilities of a Customer Service Advisor in a busy distribution centre. Research common scenarios you might encounter, such as handling breakdown calls or booking accommodations, and think about how you would respond in each situation.
✨Prepare for Shift Work Questions
As the position involves rotating shifts, be ready to discuss your availability and flexibility. Think about how you manage your time and adapt to different working hours, and be honest about your comfort level with shift work.
✨Demonstrate Problem-Solving Skills
In customer service, problem-solving is key. Prepare examples from your past experiences where you successfully resolved issues or helped customers. This will show your potential employer that you can handle the challenges of the role effectively.
